[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_tabs style=”vertical_left”][vc_tab title=”Sales Metrics” tab_id=”a48bb469-7d15-8″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]
Sales Metrics
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Transactions”][vc_column_text]The total number of transactions (sales) imported into WeSupply[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Products Sold”][vc_column_text]The total number of products (items) sold.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Total Value”][vc_column_text]The total value of items sold. This value is expressed in the currency selected such as USA or GBP.[/vc_column_text][/qode_accordion_tab][/qode_accordion][vc_column_text]
Shipments
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Products Shipped”][vc_column_text]The total number of products that have a shipping tracking number associated.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Number of Shipments”][vc_column_text]The total number of shipments, this metric looks at total number of tracking numbers to determine shipments.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Average of Units per Shipment”][vc_column_text]The average number of products in a shipment. We calculate this by dividing Products Shipped/# of shipments.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Shipped Value”][vc_column_text]The total value of the items shipped. In case an order is split into multiple packages we calculate this number based on the products shipped and not the order total. This is a great metric or even KPI when compared to Total Sales -> for example Total Sales – Total Shipped Value = Pending Value of items that has not been shipped yet.[/vc_column_text][/qode_accordion_tab][/qode_accordion][vc_column_text]
Cancellations
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Products Cancelled”][vc_column_text]The total number of products that have been canceled by either the customer or by the fulfillment center.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Products Canceled Value”][vc_column_text]The total value of the items canceled. This is a great way to understand how much you sold but could not fulfill.[/vc_column_text][/qode_accordion_tab][/qode_accordion][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab title=”Shipment Stats” tab_id=”1616438389057-4-6″][vc_column_text]
Shipment Statistics
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Packages by Shipping Status”][vc_column_text]This report is a breakdown of the # number and % percentage of all shipments by status:
- Label Created
- Info Received
- Exception
- Failed Attempt
- In Transit
- Out for Delivery
- Delivered
[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Processing Time by Location”][vc_column_text]Average Processing Time by each warehouse/location/distribution center/vendor/dropshipper.
This reports gives you a good understanding of which location if processing orders fast enough and comply to your SLA.
You have a great understating of which location is falling behind so you can make sure you allocate more labour or retrain the staff.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Processing Time by Day”][vc_column_text]The average processing time by day of week.
This gives you a good understanding of how long it takes your team to process orders each day, how Mondays compare to Wednesdays or how are you performing in the weekends.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Delivery Time by Day”][vc_column_text]This report gives you a good understanding of how long it takes your courier to deliver each package by day.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”End to End Time”][vc_column_text]You will finally have a good understanding of how long it takes from the moment a customer clicks on the buy button until the customer receives the product.[/vc_column_text][/qode_accordion_tab][/qode_accordion][/vc_tab][vc_tab title=”Customer Feedback” tab_id=”1616439197319-5-1″][vc_column_text]
Customer Feedback
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Net Promoter Score (NPS)”][vc_column_text]NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single question survey and reported with a number from -100 to +100, a higher score is desirable.
NPS® is often held up as the gold standard customer experience metric.
We are reporting NPS by weeks so you can understand how NPS is growing over time and by score, so you can understand how many of your customers are Promoters, Passive or even Detractors.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Customer Satisfaction (CSAT)”][vc_column_text]CSAT is short for customer satisfaction score. It’s a commonly used metric that acts as a key performance indicator for customer service and product quality in all kinds of businesses. While customer satisfaction as an idea is a general one, CSAT is a more defined metric that’s expressed as a percentage. 100% would be fantastic – 0% would be terrible.
We are reporting CSAT by weeks so you can understand how CSAT is growing over time and by score from 1 to 5 star ratings.[/vc_column_text][/qode_accordion_tab][/qode_accordion][/vc_tab][vc_tab title=”SMS Notification Stats” tab_id=”0a7af3e0-5d1d-3″][vc_column_text]
SMS Statistics
[/vc_column_text][qode_accordion][qode_accordion_tab title=”SMS Subscribers”][vc_column_text]The total number of customers that subscribed to receive SMS notifications regarding their orders.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”SMS Subscription Rate”][vc_column_text]Based on the total number of customers that made a purchase, how many of those subscribed to receive SMS notifications regarding their order.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”SMS Sent”][vc_column_text]Total number of SMS notifications sent. Each customer can receive multiple SMS notifications based on the total # of Shipment and the # of SMS notifications enabled.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”SMS Sent Daily Average”][vc_column_text]Total number of SMS notifications sent on average each day.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”SMS CTR (Click-Through Rate)”][vc_column_text]The ratio between SMS sent and # of clicks generated from those notifications.
Note: if you do not include links back to your tracking page or order page, the CTR can be zero.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”SMS Links Visited”][vc_column_text]The total # of unique links visited. This metric is relevant when comparing it to the # of clicks and CTR.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”SMS Clicks”][vc_column_text]Number of clicks each SMS notification is generating.
Note: if you do not include links back to your tracking page or order page, the # of clicks can be zero.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][/qode_accordion][/vc_tab][vc_tab title=”Email Notification Stats” tab_id=”1616433811968-2-7″][vc_column_text]
Email Statistics
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Emails Sent”][vc_column_text]Total number of Email notifications sent. Each customer can receive multiple Email notifications based on the total # of Shipment and the # of Email notifications enabled.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Emails Sent Daily Average”][vc_column_text]Total number of Email Notifications sent on average each day.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Email Open Rate”][vc_column_text]Your average email open rate.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”# of Opened Emails”][vc_column_text]The total # of unique email opened.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Email Notification CTR (Click-Through Rate)”][vc_column_text]The ratio between # of email sent and the # of click received.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Email Notification Clicks”][vc_column_text]Number of clicks each Email Notification is generating.
This metric is calculated by notification type sent.[/vc_column_text][/qode_accordion_tab][/qode_accordion][/vc_tab][vc_tab title=”Returns” tab_id=”1616436918426-3-9″][vc_column_text]
Return Metrics & KPIs
[/vc_column_text][qode_accordion][qode_accordion_tab title=”Total Returns”][vc_column_text]Total number of Return Requests Received[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Items per Return Request”][vc_column_text]The average number of items returned per request.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Return Rate”][vc_column_text]Ratio between number of returns & the total number of orders.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Return Label Rate”][vc_column_text]The % of returns that received a return label.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Total Return Value”][vc_column_text]The total value of all return requests.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Units Returned”][vc_column_text]The total number of items returned from all requests.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Total Refund Value”][vc_column_text]The total value of refunded items.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Total Refund Units”][vc_column_text]The total number of refunded items.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Average Return Window”][vc_column_text]The number of days it takes your customer to initiate a return request after they receive a product.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Average Processing Time”][vc_column_text]The number of days it takes your team to process a return after they receive a product.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Average End 2 End”][vc_column_text]The number of days it takes from the moment the customer requests a return until your team processes the refund.[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Returns by Status”][vc_column_text]The total number of returns grouped by status.
This report gives you a good understanding of the entire flow:
- how many returns need to be approved
- how many returns need to be processed
- how many returns got shipped back
- how many returns are arriving today back at the warehouse
- how many need to be received, Quality Checked
- how many returns need to be refunded
Based on this report you can schedule the right amount of workforce to the right task.
We are reporting based on Return Status, Total #, Total %, and $ Value[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Returns by Reason”][vc_column_text]The total number of returns grouped by the return reasons you have setup in your account.
This report gives you a good understanding of why your customers are returning their products:
Ex:
- too small
- too big
- changed my mind
- ordered multiple sizes
- etc.
We are reporting based on Return Reason, Total #, Total %, and $ Value[/vc_column_text][/qode_accordion_tab][qode_accordion_tab title=”Returns by Disposition”][vc_column_text]The total number of returns grouped by the return disposition.
This report gives you a good understanding of which disposition is most used:
Ex:
- Return to Web Warehouse
- Return to Sender
- Return to Dropshipper
- Return to Store
- Return to Recycling Facility
- Return to Repair Center
- Return to Donation Center
- etc.
We are reporting based on Return Dispositions, Total #, Total %, and $ Value[/vc_column_text][/qode_accordion_tab][/qode_accordion][/vc_tab][/vc_tabs][/vc_column][/vc_row]
