• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Here are some basics about how WeSupply can get you AMAZING results.

Case Studies

Here’s what some of the Companies we work with, see what they say about working with us

Some of our Clients

Branded Tracking Page FAQ

Yes! You can set up a CNAME for the tracking page.

Ex: https://tracking.yourwebsite.com/track/1Z2EF3456789123456

Available in Grow and Enterprise Plan

Yes! You can simply set all products with a specific SKU or Attribute = finale sale as non-returnable.

 

Yes! You can simply track all this data in WeSupply as well as in Google Analytics. All URLs are tagged with UTM parameters.

Yes! You can simply overwrite any CSS class.

Yes! You can simply change up colors, fonts, featured images to match your brand needs.

For Magento 2 and Shopify is as simple as installing our Extension and everything works out of the box.

For any other solution, all it takes is to change the tracking URL to:

https://tracking.yourwebsite.com/track/[tracking number]

The Branded Tracking Page is platform-agnostic and it can be integrated into any platform, email, or SMS.

For Magento 2 the page is integrated directly into your website, checkout an example right here:

https://demo.wesupplylabs.com/index.php/wesupply/track/shipment/1ZY45F73YW97826232

Another example would be Whole sellers can have extended return policy (90 days).

Yes! WeSupply is built so the customer can track all the shipments from an order in 1 simple view. This way the customer can see when each product arrives and what each shipment contains.

Post Purchase Notifications FAQ

For SMS the Open Rate is basically 99.99%

The CTR for SMS is around 75%

For Emails the Open Rate is around 66%

The CTR for Emails is around 23%

The above numbers are calculated as an average across all our customers, your results may vary.

We support UPS, USPS, FedEx and DHL natively. But we can also track over 100+ other carriers from around the world using our Shippo and EasyPost integration.

Orders

Order Cancelled
Confirmation email of all the items that got canceled by the customer – Triggered when the option to cancel item/product is enabled in WeSupply

Order Received
Order confirmation email – Triggered shortly after the order is placed by the customer (if the order is sent to WeSupply right away)

Order Delayed
This notification will remind the customer that their order is still processing (usually due to increased sales volume or slow processing time) – Triggered when an order was not shipped out yet based on the configuration set in WeSupply

Order is ready for Pickup
In-Store order is ready for pickup – Triggered when the item status is “ready for pickup”

Order was Picked Up
In-Store order was picked up – Triggered when the item status is “Picked Up”

 

Shipments

Shipment Received
Carrier has received package from shipper – Triggered when the courier updates to this status

Shipment In Transit
Carrier has accepted or picked up shipment from shipper. The shipment is on the way – Triggered when the courier updates to this status. This might trigger overnight

Shipment Failed Attempt
Carrier attempted to deliver but failed – Triggered when the courier updates to this status

Shipment Picked Up
The package was picked up from a pickup location – Triggered when the courier updates to this status

Shipment Out For Delivery
The package has left the delivery office with a carrier, and delivery is intended on that day. – Triggered when the courier updates to this status

Shipment Delivered
Your package has been delivered and a delivery scan recorded the time and date of delivery. – Triggered when the courier updates to this status

Shipment Exception
An exception occurs when a package is temporarily delayed while in transit. Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a late shipment. The status exception explains the most recent exception in the scan activity section. – Triggered when the courier updates to this status

Shipment Expired
Shipment has no tracking information for 30 days since added. – Triggered when the courier updates to this status

Package Shipped
Also known as Shipment confirmation email – Trigged when a tracking number is assigned to an order

Yes! Some frequently used notifications are:

  • Order Received
  • Order Delayed
  • Package Shipped
  • Shipment In Transit
  • Shipment Exception
  • Shipment Out For Delivery
  • Shipment Failed Attempt
  • Shipment Delivered

Yes! Some frequently used notifications are:

  • Order Received
  • Order Delayed
  • Package Shipped
  • Shipment In Transit
  • Shipment Exception
  • Shipment Out For Delivery
  • Shipment Failed Attempt
  • Shipment Delivered

Yes! We can simply setup so you send from your own short number!

Yes! Using WeSupply you can send notifications for each individual shipment, and show the customer what each package contains what other products are sent and when they will arrive.

Yes! You can setup you own SMTP and all notifications will be sent directly from your domain maximizing this way the delivery rate of all notifications.

Yes, you can track the performance of all notifications, how many got sent, what’s the open rate of each and how much revenue it generated.

The character limit for a single SMS is 160 characters. As such, if specific SMS notifications exceed 160 characters due to the inserted variables, length of the text, links, and so on, the message will be split and charged accordingly. The price per SMS can be found on our Pricing Page https://wesupplylabs.com/pricing/

Yes! You can simply change up Fonts and Colors using our simple editor to match you brand.

Yes! You have full access to all email HTML to customize every pixel to your needs.

 

Yes! If you opt of the Onboarding Package, our development team can customize all the emails to match your brand needs.

 

Yes! We have a simple button [Resend] which will resend any notification to your customer.

 

Yes! The customer can simply reply STOP to unsubscribe from any SMS notification.

Also your team can subscribe the customer to SMS notification based on customer request.

Returns FAQ

Yes! You can setup a simple return logic that automatically approves returns within the first 30 days.

 

Yes! You can simply set all products with a specific SKU or Attribute = finale sale as non-returnable.

 

Yes! You can setup as many return rules as you wish to accommodate even the most complex situations.

 

Yes! In some cases returning the products is not necessary to get a refund, for example if you are selling food & beverage, low margin products, or is a product is damaged, you can simply setup a return logic that will not require the customer to return the product but they will still be able to get a refund.

 

Yes! The customer is not required to reach out to your customer service team. They can simply select the products they want to return and generate a return label.

 

Yes! There is no need for back-and-forth communication with the customer, with a simple click of a button you can generate a return label and notify the customer automatically.

 

Yes! You can select how you want to issue the refund! You can even issue refunds to Credit Card + Gift Card + Store Credit with a simple click of a button, without the need of going into multiple systems and spending precious time.

 

Yes! You can setup different return dispositions, for example one return can be setup to have 1 product returned to Web Warehouse, another product to the Dropshipper, and the 3rd product to a repair facility, all this automatically without the need of manual intervention.

 

Yes! You can simply setup logics based on any customer group, for example, VIP customers may benefit of Free Returns while any other customer group needs to pay for returns.

Another example would be Whole sellers can have extended return policy (90 days).

Yes! You can setup return logics based on any product SKU, Attribute, or Tag.