What is WISMO (Where is my order) ?

What is WISMO (Where is my order)? 1. What is WISMO and why should you care 2. Why are there delays in shipping my order 3. Dealing With Shipping Delays 4. How to implement a package tracking solution to decrease WISMO? 5. Benefits that you should expect after implementing a WISMO Solution Get a Free […]

Post-Purchase Experience: 6 Ways to Earn Post-COVID Loyalty

Post-Purchase Experience: 6 Ways to Earn Post-COVID We discuss six ways you can use post-purchase techniques to delight new customers into becoming true brand enthusiasts. Learn what modern shoppers are looking for in a digital experience during the pandemic, and stay ahead of today’s rapidly changing retail landscape! Get a Free Demo https://vimeo.com/manage/videos/460433527 You probably […]

20 Ways to Engage with your Customers using Post-Purchase Emails

20 Ways to Engage with your Customers using Post-Purchase Emails Bonus: Download 10 techniques that will help you take the Post Purchase Experience to the next level Download the PDF Customer acquisition vs. retention marketing stats When looking at customer retention there are some shocking stats that every marketer should consider!    • Acquiring New […]

Running to Adobe Summit with Brent Peterson from Wagento

Running to Adobe Summit with Brent Peterson from Wagento Did you know Wagento built the Selena Gomez website? Checkout what Brent has to say about their experience. In this podcast, we look at what to expect in 2020, trends, events and the Mobile Optimization Initiative. Listen now! Get a Free Demo Get a free demo […]

Transparency: Driving a Perfect Holiday Shopping Experience

Transparency: Driving a Perfect Holiday Shopping Experience How to use pre & post purchase transparency to drive more conversion & build customer retention this holiday season! Retailers begin preparing for the busy holiday season months in advance, but it’s a notoriously last minute affair for customers. According to Shopify, 40% of online shoppers will wait […]

Package Theft: 4 Ways to Proactively Protect Customers

Package Theft: 4 Ways to Proactively Protect Customers   Don’t let porch pirates steal your thunder this holiday season! Here are four ways you can help fight package theft for your customers! “61% of consumers feel online retailers are not doing enough to prevent package theft.” – Shorr Packaging As the 2019 holiday season approaches, […]

Customer Service: 4 Ways to Reduce Holiday Support Requests

Customer Service: 4 Ways to Reduce Holiday Support Requests Four easy to implement optimizations that will reduce the workload for your customer service department this holiday season! If anyone deserves the MVP award after a long, busy holiday shopping season, it’s the customer service department. Your agents are responsible for customer satisfaction, and ultimately loyalty […]