Launch as Soon as Tomorrow! - Schedule a demo
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      See how WeSupply works! A step-by-step trip through our functionality

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing
Schedule Demo

Sign in

Mastering International Shipping: Cross Border Returns Simplified

Subscribe to newsletter
WeSupply international return rules

Are you grappling with the challenges of international shipping cross border returns? This article dives straight into effective strategies to manage returns across borders, ensuring compliance and customer retention. Learn how to turn cross border complexities into opportunities for your business without getting lost in the process.

Key Takeaways

Introduction: The Global E-commerce Boom

E-commerce has seen an unprecedented boom in recent years, enabling businesses to reach international customers with relative ease. The global marketplace is bustling with activity, with more and more businesses selling internationally. The growth in international e-commerce highlights the importance of mastering shipping and returns for businesses to succeed in the international market.

However, while the potential for growth is immense, so are the challenges. The complexities of international shipping and handling cross border returns can be daunting. But with a strategic approach and careful planning, businesses can navigate these complexities and thrive in the global marketplace.

Entering New Markets: The Foundations of International Expansion

Entering new markets is a thrilling prospect for any business. It opens up new avenues for growth and offers an opportunity to engage with a diverse range of international customers. But selling internationally is not without its challenges. Each country has its unique set of rules, regulations, and customer expectations. Understanding these differences and adapting business strategies accordingly is crucial for successful international expansion.

A strategic approach is necessary when entering the global marketplace. Understanding the specificities of different countries, from their customs to their native language, is key. This also means adapting business operations to handle international labels and managing cross border returns efficiently. With a solid foundation, businesses can overcome these challenges and reap the benefits of international expansion.

Legal and Regulatory Compliance: Navigating International Trade Laws

As businesses venture into the international market, they encounter an intricate web of international trade laws and customs regulations. These rules govern everything from:

  • cross border transactions

  • customs procedures

  • what can and cannot be shipped

  • how items are declared at customs

  • what documents are required for international shipping

Managing cross border returns also requires adherence to these regulations. Customs forms, commercial invoices, and other necessary documentation must be accurately filled out to ensure smooth operations. Failure to comply with these customs regulations can lead to:

  • Unexpected costs

  • Delays in shipping products

  • Hurting the business

  • Potentially damaging customer relationships.

Compliance with these international trade laws is not just about avoiding potential fees and penalties, including shipping fees. It’s also about ensuring a smooth customer experience. A seamless cross border shipping process can improve customer satisfaction and loyalty, contributing to the long-term success of the business in the international market.

Designing a Customer-Centric Returns Policy

In the world of e-commerce, returns are inevitable. But how businesses handle returns can significantly impact customer satisfaction and loyalty. A customer-centric returns policy, one that offers clarity, transparency, and flexibility, can be a powerful tool in fostering positive customer experiences.

Crafting such a policy requires careful planning. It’s not just about managing inventory or handling returns efficiently. It’s about meeting and exceeding customer expectations. Excellent customer service, clear communication, and a commitment to resolving issues promptly can enhance the return experience for customers and earn their trust in the long run.

WeSupply solves this problem by offering a comprehensive solution for designing a customer-centric returns policy for international shipping. Cross-border returns are simplified with WeSupply’s configurable options tailored to meet country-specific rules. This flexibility enhances customer satisfaction while maintaining control over international return policies.

Key features include:

international returns restocking fees

Furthermore, WeSupply includes a number of pre-built return policies that can help merchants cover a large number of scenarios when it comes to returns, as well as customer satisfaction. Ready to transform your returns process? Book a Demo today to see how WeSupply can streamline your cross-border returns and elevate your customer experience.

international return cost

Create custom return policies

here are many moving pieces in ecommerce logistics. Book a quick call with our experts to see how WeSupply can help you take control by creating custom policies to handle them all easily. You get to decide how you want to handle final sale items, return window lengths, return request approvals, and more.

Book a call

Strategic Shipping and Returns Management

Effective international shipping and returns management is a strategic endeavor. It involves making crucial decisions about shipping options, the role of third-party logistics providers, and how to handle return shipments. These decisions can significantly affect the cost of shipping, the speed of delivery, and ultimately, customer satisfaction.

Choosing the right logistics partners is an integral part of this strategy. Third-party logistics providers (3PLs) can enhance global logistics operations by:

  • Offering expertise in international shipping and managing cross border returns

  • Handling the complexities of customs clearance

  • Ensuring the timely delivery of products to international customers

But strategic shipping and returns management doesn’t end with choosing a 3PL. It’s an ongoing process that requires constant evaluation and adjustment. It involves monitoring shipping costs, assessing the efficiency of return processes, and continuously looking for ways to improve and streamline operations.

WeSupply offers a strategic solution for managing shipping and returns on an international scale, simplifying cross-border returns with ease. By integrating with hundreds of third-party tools, platforms, and a wide array of shipping carriers, WeSupply seamlessly connects order and returns data to your existing API-driven tools. This integration ensures a streamlined, cost-effective process that enhances the customer experience while saving your business money.

wesupply integrations

Implementing Efficient Reverse Logistics

The return process, or reverse logistics, is a critical part of managing cross border returns. An efficient return process can reduce costs, improve customer satisfaction, and even boost sales. However, managing cross border returns can pose unique challenges, from dealing with customs regulations to managing return shipments.

Implementing efficient reverse logistics requires strategic planning and careful execution. It’s about making the return process as seamless as possible for customers while minimizing the costs and complexities for the business. This can involve leveraging third-party logistics providers, utilizing return labels for easy shipping, and ensuring the quick processing of returned items.

WeSupply excels in implementing efficient reverse logistics, making the returns process faster, more streamlined, and cost-effective. By offering self-service returns, customers can return items anytime without the need for customer support. WeSupply’s automation capabilities eliminate the need for back-and-forth emails and reduce the clicks needed from request to refund. Key features include:

WeSupply Printerless Returns via QR codes

  • Returns Tracking: Enable customers to track the progress of their returns and check the status in just a few clicks.

WeSupply return Notifications - NBA XBOX WarnerBros 2

  • Minimize RMA Costs: Avoid mistakes, save time, and reduce expenses through automation and minimized touchpoints.

  • Streamline the Returns Process: Automatically calculate restocking fees, apply vendor-specific return policies, and prevent return fraud by identifying and stopping abusers.

WeSupply Streamlining Returns Management with Restocking

By leveraging these features, WeSupply ensures a seamless and efficient reverse logistics process, enhancing customer satisfaction and operational efficiency.

Leveraging Technology for Operational Excellence

In today’s digital age, technology and automation play a crucial role in streamlining cross-border returns. They enable businesses to manage the complexities of international returns efficiently, allowing for continuous improvement and optimization of the returns process.

Utilizing technology can provide a competitive advantage in managing returns. Here are some benefits of using automated systems:

  • Simplify the return process, improving customer satisfaction and reducing the risk of errors

  • Provide valuable return data, offering insights into customer behavior and return patterns

  • Guide businesses in refining their return policies and strategies, leading to enhanced operational excellence.

WeSupply’s Automated Returns Management leverages technology to achieve operational excellence by simplifying and speeding up the returns process. With self-service returns, customers can easily return items without needing customer support. WeSupply’s automation streamlines the process by calculating restocking fees, applying vendor-specific return policies, and preventing return fraud. Key features include:

WeSupply Self Service Returns - Planet Fitness

  • Fraud Prevention: Identify and stop return abusers to maintain a trustworthy customer base.

customer group abusers not allowed to return

  • Error Reduction: Minimize human errors by automating calculations and label generation.

By implementing these features, WeSupply enhances operational efficiency, reduces errors, and ensures a seamless return experience for both customers and businesses.

Case Study: Evereve's Success in Turning Returns into Opportunities

Evereve faced significant challenges in handling fashion industry orders and returns, spending countless hours manually managing split shipments and returns with no visibility into the reasons behind returns. This lack of visibility led to data limitations, lag times in returns, and a lack of accountability, swamping customer service with support tickets. Their goal was to reduce friction and improve sales and customer loyalty by implementing a self-service return process.

The Solution WeSupply’s Magento & Custom API integrations, such as Zendesk, Celerant, and Veeqo, transformed Evereve’s returns process. Automation and a unified interface provided better operational understanding. The new approach focused on proactivity, self-service, and return flexibility, balancing their return strategy and boosting customer loyalty.

Big Wins for Evereve:

  • Cost Savings: Reduced customer service burden and fewer support tickets.

  • Faster, More Accurate Returns: Enhanced accountability and transparency across teams.

  • Streamlined Customer Experience: Improved order tracking, notifications, and in-store pick-up capabilities.

  • Instant Customer Satisfaction: Enabled self-service returns, allowing customers to achieve desired outcomes independently.

The Bottom Line – By combining predictive analytics and automation, Evereve cut shipping costs, reduced redundant touches, and optimized the returns process. WeSupply addressed all pain points, enhancing employee productivity and overall performance.

Read the full case study to learn more about how Evereve turned challenges into opportunities with WeSupply.

Evereve using WeSupply Returns

Simplify Returns for Your Customers and Support Team

Book a quick call with our experts to see how WeSupply can help you: simplify the Return experience with just a few clicks, reduce customer service calls and manual processing, notify your customer about their refund, automate returns and reduce user error

Book a call

Enhancing Inventory Management and Maintaining Product Quality

Successful international transactions hinge on effective inventory management and maintaining product quality. These elements are crucial in reducing return rates and ensuring customer satisfaction.

Efficient inventory management can prevent delays in shipping products, ensuring that customers receive their orders in a timely manner. Maintaining product quality, on the other hand, can reduce the likelihood of returns and enhance the overall customer experience. Both aspects require careful planning and strategic execution, underscoring their importance in the realm of cross border ecommerce.

WeSupply can significantly enhance inventory management and maintain product quality by providing robust tools for inspecting returns and managing restocks. Quality control is crucial, especially with returns, to ensure only resalable products are restocked. WeSupply’s features streamline this process, enabling businesses to define quality check criteria, collect product images and feedback from customers, and allow warehouse staff to leave notes on the quality of each return inspection.

Key features include:

wesupply quality control
Collect Product Images and Feedback to automate returns management 2 greenworks

Gathering and Utilizing Customer Feedback

Customer feedback is a goldmine of information for businesses. It provides valuable insights into customer preferences, expectations, and experiences, offering a unique perspective on the effectiveness of shipping and returns strategies.

Collecting and utilizing customer feedback can help businesses in the following ways:

  • Refine their operations

  • Enhance the positive customer experience

  • Improve customer satisfaction

  • Understand what works well and what needs improvement

  • Make informed decisions that drive growth and success in the international market

It’s not just about addressing poor customer experiences. It’s about understanding what works well, what needs improvement, and what changes can make the biggest impact. By utilizing customer feedback, businesses can make informed decisions that drive growth and success in the international market.

WeSupply is ahead of the game with its robust tools for gathering and utilizing customer feedback. By tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS), businesses can measure their post-purchase customer experience efforts and identify areas for improvement. This continuous fine-tuning ensures that customer needs and preferences are met, leading to increased satisfaction and loyalty. By leveraging WeSupply’s analytics capabilities, businesses can understand what went wrong, whether it’s order processing time, product quality, or other factors, and take corrective actions to enhance the overall customer experience.

WeSupply CSAT and NPS - returns updates

Preparing for the Future: Trends and Predictions in Cross-Border E-commerce

International e-commerce is continuously evolving, with new trends and technologies shaping the landscape of cross border transactions. Staying ahead of these trends is crucial for businesses to adapt and thrive in the global marketplace.

From advancements in payment processing to changes in shipping products, these trends present both challenges and opportunities. They require businesses to be agile, adapting their strategies to meet changing customer expectations and market dynamics. But they also offer potential for growth and innovation, opening up new avenues for businesses to expand and succeed in the international market.

Preparing for the future involves more than just staying informed about trends. It’s about integrating these trends into the business strategy, leveraging them to enhance operations and customer experiences. It’s about being proactive, anticipating changes, and being prepared to navigate the evolving landscape of cross-border e-commerce.

Conclusion: Crafting a Winning Strategy for International E-commerce

Crafting a winning strategy for international e-commerce involves a multifaceted approach. It’s about:

  • Mastering international shipping and returns

  • Ensuring legal and regulatory compliance

  • Leveraging technology for operational excellence

  • Understanding the international market

  • Adapting to the unique challenges of selling internationally

  • Constantly striving for improvement.

Strategies that offer multilingual support, adapt to regional complexities, and focus on mobile optimization are also increasingly important. As businesses navigate the global marketplace, these elements become essential for success. But perhaps the most crucial component is a customer-centric approach, one that prioritizes customer satisfaction and loyalty above all else.

With careful planning and strategic execution, businesses can overcome the challenges of international e-commerce and thrive in the global marketplace. The journey may be complex, but the potential rewards are immense. And with the right strategy, businesses can turn the complexities of international shipping and returns into a competitive advantage.

Summary

WeSupply simplifies cross-border returns with a customer-centric policy tailored to country-specific rules. Businesses can manage return addresses, impose fees, and block returns as needed, while customers handle return shipping costs with their preferred vendor. Seamless integration with third-party tools and carriers connects order and returns data to existing systems, enhancing efficiency and customer experience.

Automating returns management with WeSupply speeds up the process, reduces errors, and prevents fraud. Customers can return items via self-service, track returns, and use autogenerated QR code labels, minimizing support needs. Features include inspecting returns, managing inventory, defining quality criteria, and collecting product feedback. Robust analytics track Customer Satisfaction (CSAT) and Net Promoter Score (NPS), enabling continuous improvement and ensuring high product quality. Ready to transform your international shipping and returns process? Get Started with WeSupply today!

Frequently Asked Questions

What are the challenges of international shipping and returns?

The challenges of international shipping and returns include navigating trade laws, customs regulations, managing inventory, ensuring product quality, crafting customer-centric return policies, and efficiently managing cross-border returns. It can be a complex process, but meeting these challenges is essential for successful international commerce.

How does WeSupply simplify cross-border returns?

WeSupply offers a customer-centric returns policy tailored to country-specific rules, allowing businesses to manage return addresses, impose fees, and block returns as needed. This ensures a streamlined and efficient returns process.

Can WeSupply integrate with our existing tools and systems?

Yes, WeSupply seamlessly integrates with hundreds of third-party tools and shipping carriers, connecting order and returns data to your existing API-driven tools, enhancing efficiency and customer experience.

How does WeSupply ensure product quality during the returns process?

WeSupply includes features for inspecting returns and managing inventory, defining quality check criteria, collecting product images and feedback, and allowing warehouse staff to leave notes on the quality of each return inspection.

Does WeSupply have an official Shopify App?

Yes, WeSupply does have an official Shopify App. You can download and begin to integrate it with your Shopify store.

Does WeSupply have an official Magento extension?

Yes, WeSupply has an official extension for Magento. The WeSupply x Magento integration allows for automating order tracking experiences, reducing customer inquiries, automating shipping email and SMS notifications, and providing a fully branded order tracking experience

Does WeSupply have an official BigCommerce App?

Yes, WeSupply has an official BigCommerce App. You can integrate WeSupply with your BigCommerce store to improve your post-purchase customer experience.

Keep your customers engaged during the delivery experience

Show me how
WeSupply Post Purchase Emails
WeSupply Post Purchase Emails

Keep your customers engaged during the delivery experience

Show me how
Jump Ahead!

In this article you'll learn:

Learn How To Create Successful Post Purchase Email Campaigns

Build an effective post-purchase email flow that helps you increase customer satisfaction and drive revenue growth!

Download guide

Consumers seek the best deals on:

Related articles

WeSupply Logo White No Safespace

Effortless Customer Experience that drives sales and improves customer loyalty.

Linkedin Twitter Facebook Youtube Vimeo
footer badges

Solutions

Order Tracking

Branded Tracking Page

Delivery Notifications

Estimated Delivery Dates

Self Service Returns

In-Store & Curbside Pickup

Post-Purchase Analytics

Store Locator

Product

Platform Demo

Integrations

Carriers

Partners

Support

Product Updates

FAQ

API Docs

Release Notes

Resources

Request a FREE Website Review

Case Studies

Blog

Brand Assets

Big Retailer CX Research

Post-Purchase App Reviews

Narvar vs WeSupply

Aftership vs WeSupply

Post Purchase ROI Calculator

Pre-built Return Policies

Blog

Klaviyo Integration

Order Confirmation Emails

We Partner with EasyPost

Zapier Integration

Magento Order Tracking

Company

About us

We're hiring

Terms of Services

Privacy Policy

GDPR & CCPA

Security

System Status