How It Works?

Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

ORDER TRACKING

Order Lookup

This is the first step, where the customers must introduce the order number and Zip code (or email) in order to be able to see their orders. The customers can also start the process by entering their email address. A verification email will be sent to them. The customers can also look up a gift order.

ORDER TRACKING

Order List

On this page the customer can see all their orders and select the one that they want to see details about.

ORDER TRACKING

Order Details

This a page where the customers can see a detailed view of their order.

ORDER TRACKING

Order Tracking Page

This is a page where the customers can track the progress of their order.

PICKUP

Pickup Methods

The customers can select whether they want to pick up their order in-store or ar curbside.

PICKUP

Store Instructions

If the customers select curbside pickup they will receive details and instructions regarding the curbside pick up.

PICKUP

Vehicle Details

When the customers go to pick up the order at curbside, they must provide details about their vehicle, so the staff can identify them.

PICKUP

PIN Code

After providing the details regarding their car, the customers receive a PIN code which they have to show to the staff in order to receive their order. The customers can also see the progress of the curbside pickup.

ORDER TRACKING

Order Lookup

This is the first step, where the customers must introduce the order number and ZIP code (or email) in order to be able to see their orders. The customers can also start the process by entering their email address. A verification email will be sent to them. The customers can also look up a gift order.

ORDER TRACKING

Order List

On this page the customer can see all their orders and select the one that they want to see details about.

ORDER TRACKING

Order Details

This a page where the customers can see a detailed view of their order.

ORDER TRACKING

Order Tracking Page

This is a page where the customers can track the progress of their order.

PICKUP

Pickup Methods

The customers can select whether they want to pick up their order in-store or ar curbside.

PICKUP

Store Instructions

If the customers select curbside pickup they will receive details and instructions regarding the curbside pick up.

PICKUP

Vehicle Details

When the customers go to pick up the order at curbside, they must provide details about their vehicle, so the staff can identify them.

PICKUP

PIN Code

We initially started using WeSupply on another e-commerce platform because it helped us create customized transactional emails with our unique branding, that was fairly simple to update, preview and make these changes live. As our business continued to grow, some additional features were needed and we realized WeSupply could help address several scenarios for returns/refunds.

Greenworks Tools

After researching a number of branded tracking and self-service return portals, we found that WeSupply was the perfect solution for us. The platform offers easy customization for the development of a truly on-brand design for customer notification emails and tracking pages. More importantly, the WeSupply support team was top-notch, both responsive and highly effective. Thanks to their timely API updates, our chatbot is now able to provide a truly exceptional experience for customers looking to self-serve and check the status of their orders.

Latercase

WeSupply has been a game changer for us! In addition to making the return and exchange process so easy for our customers, the WeSupply team (especially Daniela) have been so helpful in terms of onboarding and answering all of our questions. They've walked us through everything step by step and even added functionality that's been great. Highly recommend!

Kodiak Leather Co.

Integrating the WeSupply app into our Shopify stores for returns and exchanges has been a fantastic experience. The WeSupply team provided excellent support from the start, helping us not only with our US existing store but also seamlessly integrating the app into our new expansion Canadian store.

Docking Drawer Canada

WeSupply is a great RMS for any size company looking for a quick and easy returns/exchanges process. We worked with Virgil, Vlad, Daniela, and Maria who all did a great job to help us get set up with all the requirements we had. Would highly recommend it!

Waveform

I am using this app on my website to give customers the ability to track and return their own orders. So far the app works great and is very customizable. The customer service is top notch and Daniela is the best. Also, the developers are always improving the app with new features. The app is comparably price to Aftership, but this app provides so much more value without having to keep ugrading your plan for every little feature. I highly recommend this app!!!

Nyled Music Gift Store

Great service and affordable! Highly recommended

NOM Maternity

Greenworks Tools

Latercase

Kodiak Leather Co.

Docking Drawer Canada

Waveform

Nyled Music Gift Store

Great service and affordable! Highly recommended

NOM Maternity

Book 1:1 Demo with Us

Connect with our post-purchase experts and witness how WeSupply can revolutionize your customer experience.