Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

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About WeSupply

WeSupply offers Post Purchase Customer Satisfaction Solution for online businesses across various industries. Businesses can track, inform and communicate with their customers regarding their orders using WeSupply as their extended solution on the cloud. Businesses can leverage WeSupply’s highly secure, scalable system to provide a great Post Purchase optimization experience to their customers.

We take security very seriously and we continuously look for opportunities to make improvements.

PCI Compliance

WeSupply is SAQ A compliant

The Payment Card Industry Data Security Standard (PCI DSS) is a set of policies and procedures that have to be followed by the organizations that process, store or transmit card data. The PCI Security Standards Council is governed by the five major payment card brands – American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc.

WeSupply is using Chargebee’s hosted payment pages + Braintree Gateway

In this method the card information of the customers are collected by Chargebee’s secure hosted pages and directly passed on to Braintree.

Physical & Network Security

We use Amazon’s AWS platform and infrastructure for WeSupply. WeSupply employees do not have any physical access to our production environment.

Here are more details about security setup of AWS.

“Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, with military grade perimeter control berms. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in. They are also continually escorted by authorized staff.”

In addition to physical security, being on AWS platform also provides us significant protection against traditional network security issues on the infrastructure such as

Administrative operations

Administrative privileges are restricted to very few employees. Additionally both application level roles and AWS roles are used to ensure only required operations are allowed for specific users.

Any administrative access are automatically logged and mailed. A detailed information on when/why the operations are carried out are documented and notified to the security team before doing any changes in the production environment.

Host Security

SSH keys are required to gain console access to our servers and each login is identified by a user. All critical operations are logged to a central log server. In addition our servers can be accessed only from restricted IPs.

Application Security

WeSupply application servers can be accessed only via HTTPS. We use industry standard encryption for data traversing to and from the application servers.

We use prepared statements for database access to avoid SQL Injection.

We do not store sensitive card details on any WeSupply network.

Vulnerability Scanning & Patching

We periodically check and apply patches for third party software/services. As & when vulnerabilities are discovered we apply the fixes. We do periodic vulnerability scanning using the services of an authorized QSA.

Monitoring

We use both internal and multiple external monitoring services to monitor WeSupply. Our monitoring system will alert the Operations & Security Team through emails and phone calls if there are any errors or abnormality in the request pattern.

Disclosure

We are working continuously to make our system secure. If you find any security issues, please submit it to support@WeSupply.ai We take security as our highest priority. We will make sure the issue is fixed and updated at the earliest.[/vc_column_text][/vc_column][/vc_row]