The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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      Calculate the ROI that WeSupply can bring you

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      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

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      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

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Ecommerce Returns and Exchanges

Fast and Easy Migration from Happy Returns to WeSupply!

Happy Returns changes terms and forces a minimum 2000 monthly returns volume. You deserve a better choice. Don't pay what you don't use, pay as you go instead!

Our promise for you:

 

✅ No minimum Monthly Return Volume required

✅ Flexible Return Rules
✅ Quick Go Live 

Exclusive Offer: We’re offering Free Managed Onboarding for the First 25 Customers. Plus, we’ll honor your current Happy Returns contract for up to three months!

Trusted by the world's leading brands

August 2022 Clients WeSupply
August 2022 Clients WeSupply

Migrate with Confidence, On Time

We understand that timing is everything is really important before the holiday season.

Our team is committed to providing a seamless migration, ensuring a smooth transition and a guaranteed migration timeline. See our comparison chart to understand why we’re superior to Happy Returns, Loop, and Aftership.

Returnly Migration Timeline
Returnly Loop Returns WeSupply
eCommerce Integrations Shopify, Shopify Plus Shopify, Shopify Plus Shopify, Shopify Plus, BigCommerce, Magento
ERP Integration NetSuite, API NetSuite, BrightPearl NetSuite, BrightPearl via Celigo, KIBO, Aptos, API
Customer Support Gorgias, Zendesk Gorgias, Zendesk Gorgias, Zendesk
Marketing Platforms Klaviyo Klaviyo, Attentive, Omnisend Klaviyo, Attentive, Omnisend, Listrak
Shipping Carrier Integrations 6 9 100+
Data Privacy GDPR & CCPA CCPA GDPR & CCPA
Security SOC II Type 2 None SOC II Type 2

Make returns profitable and delight customers

✅ Auto returns processing

✅ Condition Based Return Destinations

✅ Bundle Returns

✅ Gift Returns

✅ Flexible Return Policies

✅ Warranty Return Center

Convert Returns into Exchanges with Ease

✅ Variant exchange

✅ Exchange for any other items

✅ Bonus Credit

✅ Store Credit 

✅ Shop Now

WeSupply is your Post-Purchase CX Automation Platform built for Retail.

WeSupply is not just about returns. We’re a comprehensive Post-Purchase CX Automation Platform that boosts sales and reduces customer service costs.

All while ensuring a prompt and smooth migration process.

Frequently Asked Migration Questions

  1. Integration: For Shopify platforms, we provide a one-click integration with our app. For non-Shopify platforms, we have prebuilt integrations or a versatile API for easy setup.

  2. Order and Returns Import: We import all your previous orders and returned items. This provides a comprehensive track record of your returns history.

  3. Branding Customization: We personalize your returns portal to ensure it aligns with your brand’s look and feel, providing a seamless customer experience.

  4. Return Logic Configuration: We establish your return logic, conditions, and outcomes to tailor the returns process to your business’s specific needs.

  5. Testing: We conduct extensive system testing to ensure that everything functions smoothly.

  6. Approval and Activation: Once the system has been fully tested and approved by you, we go live!

We strive to make the migration process as efficient and seamless as possible, keeping you informed at every step.

The timeline for migration varies depending on your specific setup. For Shopify brands, the process is extremely swift and you can often go live on the same day. For more complex brands or setups, the migration might take up to a week. In cases where we’re integrating with a custom Enterprise Resource Planning (ERP) system, the process typically takes around four weeks. Rest assured, our team works diligently to get you up and running as quickly as possible.

Absolutely not! We ensure a smooth transition by phasing out existing returns while simultaneously introducing the WeSupply returns platform. We’ve successfully managed such transitions for numerous enterprise companies that process thousands of monthly returns. Moreover, as we’re integrated with the most common marketing and customer support platforms, your team will experience a seamless transition, minimizing any potential disruption to your business operations.

Absolutely! Our team will be there with you every step of the way. You’ll have a dedicated migration specialist guiding you through the process and answering any questions you may have.

Absolutely! The WeSupply platform is fully customizable to mirror your brand’s unique look and feel. This customization extends from the portal colors and fonts to the design and tone of all email notifications and SMS messages. Our goal is to provide a seamless experience for your customers that is consistent with your brand identity.

We provide comprehensive training sessions to help you understand how to maximize the potential of WeSupply. You’ll also have access to our library of how-to guides and articles as well as to our custom trained AI chatbot.

Our systems are designed to continuously monitor each of our customer’s integrations. If any issues arise during a customer’s return process, our system automatically sends a notification to our Success Team. This allows us to swiftly address and fix any potential problems, ensuring a seamless return experience for your customers. We’re committed to maintaining the highest standards of service and are always here to help.

Get started in only 15 minutes!
Schedule here to receive your personalized migration timeline and special offer.