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      Self-Serivce branded order tracking

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      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

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      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

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      In-Store and Online orders unified

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      Drive foot-traffic to your stores

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      Pre-built Return Policies

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How to set up Shopify metafields as return conditions

Create highly personalized return policies based on unique product or order attributes – like custom sizing, perishability, warranty status, or limited-edition tags – stored in Shopify metafields.

Use Case

  • Reduce Return Costs
  • Workflow Automation
  • Automation
  • Return Operations

Common Vertical

  • Fashion
  • Consumer Electronics
  • B2B

Trigger unique return experiences tailored to your policies

  • Introduction: Create highly personalized return policies based on unique product or order attributes – like custom sizing, perishability, warranty status, or limited-edition tags—stored in Shopify metafields.
  • Challenges: Standard return logic doesn’t account for product-specific rules. Merchants often manage exceptions manually or offer overly broad policies that increase return costs and customer confusion.
  • Common Mistakes:

    • Applying the same return policy to all products regardless of conditions

    • Managing exceptions manually using spreadsheets or notes

    • Not leveraging data already stored in Shopify metafields
  • Missed Opportunities: Without metafield-based logic, you miss the ability to automate workflows tied to nuanced product attributes – like final sale items, fragile goods, fabric, or seasonal merchandise.
  • Solution: Use Shopify product and order metafields to drive return logic in WeSupply. Examples:

    • Product metafield – if fragile_product=true: Apply manual review before accepting returns

    • Order metafield – custom_order=true: Apply manual review before accepting returns

  • Importance (ROI): Merchants using custom data fields to automate workflows see improved accuracy and consistency. With 96% of customers more likely to return after a smooth return experience, clear, rule-based exceptions can boost satisfaction while reducing operational costs .

Setup in Backend - How We Achieve It?

  1. Navigate to Return Logic → Add New Condition

  2. Select Shopify Metafield (Product or Order)

  3. Define logic (e.g., if fragile_product=true,
    return requires manual authorization)

  4. Combine with other conditions if needed (e.g., item length, return reason)

The Customer Experience - What We Will Achieve

  • Tailored Transparency: Returns are accepted or blocked based on pre-defined attributes, visible to customers before submission.
  • Operational Efficiency: Your support team no longer needs to manually check metafields – rules are automatically enforced.
  • Clear Communication: The portal clearly communicates why a return is or isn’t eligible based on metafield logic, reducing disputes.

FAQ

Q1: Can we apply different return fees by product type using metafields?

A1: Yes! Store return fees in a metafield like restocking_fee=15 and have WeSupply apply them automatically.

Q2: Can we restrict returns for limited-edition or personalized products?

A2: Absolutely. Tag them with a metafield like returnable=false and WeSupply will block returns for those SKUs.

Q3: Can this logic work for B2B or wholesale orders?

A3: Yes. Use order metafields (e.g., customer_type=wholesale) to apply special return rules per customer segment.

See what WeSupply Labs can do for you!

Our shipping and returns experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.