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    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      See how WeSupply works! A step-by-step trip through our functionality

  • Integrations
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    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

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How It Works?

Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

RETURNS

01

Returns Lookup

This is the first step, where the customers must introduce the order number and Zip code (or email) in order to be able to see their orders. The customers can also start the process by entering their email address. A verification email will be sent to them. The customers can also look up a gift order.

Return Lookup

RETURNS

02

Product Selection

This is where the customers can see the products which are available for return and select the products which they want to return. The products which are ineligible for return will be also displayed here.

Product Selection

RETURNS

03

Quantity Selection

This is the step where the customers select the number of products (out of those available) which they want to return.

Product Quantity Selection

RETURNS

04

Reason Selection

This is the step where the customers select the reason why they are returning the item.

Return Reasons Selection

RETURNS

05

Policy Enforcer

The customers can be asked if they used the product or not. If they answer yes, then the return will be automatically denied.

Policy Enforcer

RETURNS

06

Requirements

The customers can be required to provide additional information and images regarding the damaged product that they want to return.

Photo Text Requirements

RETURNS

07

Refund Method

The customers choose the way they want to get refunded. Besides the classic return option, there are also provided options which let the customers get another product. This way the seller gets to keep the money.

Refund Method Selection

RETURNS

08

Suggested Products

The customers are provided some options of items that they can choose for exchange, but also the options to get a direct refund or shop other products.

Suggested Products for Return

RETURNS

09

Shop Now

The customers are shown a variety of products that they can choose to get as an exchange. A similar experience to regular shopping.

Shop Now

RETURNS

10

Color & Size Selection

After selecting the product they want, the customers can modify the quantity, color, and size, just like they would in a shopping experience.

Size & Color Selection

RETURNS

11

Cart View

The products chosen by the customers will be added to their cart, where the customer can see how return credit they have, how much the exchange product costs and how much they have to pay.

Cart View

RETURNS

12

Return Method

The customers are shown the different ways they can return their items and have to choose one of them.

Return Method

RETURNS

13

Return Review

The customers are provided with a summary of their return so they can review it.

Return Review

RETURNS

14

Temporary Hold

The customers’ money are captured by us until the Shopify payment is completed.

Temporary Hold

RETURNS

15

Return Confirmation

After submitting the return, the customers receive a confirmation, along with a summary of their return and instructions telling what the have to do in order to ship the item they are returning.

Return Confirmation

ORDER TRACKING

01

Order Lookup

This is the first step, where the customers must introduce the order number and Zip code (or email) in order to be able to see their orders. The customers can also start the process by entering their email address. A verification email will be sent to them. The customers can also look up a gift order.

Order Lookup

ORDER TRACKING

02

Order List

On this page the customer can see all their orders and select the one that they want to see details about.

Order List

ORDER TRACKING

03

Order Details

This a page where the customers can see a detailed view of their order.

Order Details Page

ORDER TRACKING

04

Order Tracking Page

This is a page where the customers can track the progress of their order.

Order Tracking Page

PICKUP

01

Pickup Methods

The customers can select whether they want to pick up their order in-store or ar curbside.

Choose Pickup Method

PICKUP

02

Store Instructions

If the customers select curbside pickup they will receive details and instructions regarding the curbside pick up.

Store Instructions

PICKUP

03

Vehicle Details

When the customers go to pick up the order at curbside, they must provide details about their vehicle, so the staff can identify them.

customer vehicle details

PICKUP

04

PIN Code

After providing the details regarding their car, the customers receive a PIN code which they have to show to the staff in order to receive their order. The customers can also see the progress of the curbside pickup.

Pickup PIN Code

RETURNS

Order Lookup

This is the first step, where the customers must introduce the order number and Zip code (or email) in order to be able to see their orders. The customers can also start the process by entering their email address. A verification email will be sent to them. The customers can also look up a gift order.

Product Selection

RETURNS

Product Selection

This is where the customers can see the products which are available for return and select the products which they want to return. The products which are ineligible for return will be also displayed here.

Product Quantity Selection

RETURNS

Quantity Selection

This is the step where the customers select the number of products (out of those available) which they want to return.

Return Reasons Selection

RETURNS

Reason Selection

This is the step where the customers select the reason why they are returning the item.

Policy Enforcer

RETURNS

Policy Enforcer

The customers can be asked if they used the product or not. If they answer yes, then the return will be automatically denied.

Photo Text Requirements

RETURNS

Requirements

The customers can be required to provide additional information and images regarding the damaged product that they want to return.

Refund Method Selection

RETURNS

Refund Method

The customers choose the way they want to get refunded. Besides the classic return option, there are also provided options which let the customers get another product. This way the seller gets to keep the money.

Suggested Products for Return

RETURNS

Suggested Products

The customers are provided some options of items that they can choose for exchange, but also the options to get a direct refund or shop other products.

Shop Now

RETURNS

Shop Now

The customers are shown a variety of products that they can choose to get as an exchange. A similar experience to regular shopping.

Size & Color Selection

RETURNS

Color & Size Selection

After selecting the product they want, the customers can modify the quantity, color, and size, just like they would in a shopping experience.

Cart View

RETURNS

Cart View

The products chosen by the customers will be added to their cart, where the customer can see how return credit they have, how much the exchange product costs and how much they have to pay.

Return Method

RETURNS

Return Method

The customers are shown the different ways they can return their items and have to choose one of them.

Return Method

RETURNS

Return Review

The customers are provided with a summary of their return so they can review it.

Temporary Hold

RETURNS

Temporary Hold

The customers’ money are captured by us until the Shopify payment is completed.

Return Confirmation

RETURNS

Return Confirmation

After submitting the return, the customers receive a confirmation, along with a summary of their return and instructions telling what the have to do in order to ship the item they are returning.

Order Lookup

ORDER TRACKING

Order Lookup

This is the first step, where the customers must introduce the order number and ZIP code (or email) in order to be able to see their orders. The customers can also start the process by entering their email address. A verification email will be sent to them. The customers can also look up a gift order.

Order List

ORDER TRACKING

Order List

On this page the customer can see all their orders and select the one that they want to see details about.

ORDER TRACKING

Order Details

This a page where the customers can see a detailed view of their order.

Order Tracking Page

ORDER TRACKING

Order Tracking Page

This is a page where the customers can track the progress of their order.

Choose Pickup Method

PICKUP

01

Pickup Methods

The customers can select whether they want to pick up their order in-store or ar curbside.

Store Instructions

PICKUP

02

Store Instructions

If the customers select curbside pickup they will receive details and instructions regarding the curbside pick up.

Vehicle Details

PICKUP

03

Vehicle Details

When the customers go to pick up the order at curbside, they must provide details about their vehicle, so the staff can identify them.

Pickup PIN Code

PICKUP

04

PIN Code

After providing the details regarding their car, the customers receive a PIN code which they have to show to the staff in order to receive their order. The customers can also see the progress of the curbside pickup.

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Order Tracking

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