Fast and Easy Onboarding with WeSupply!

1. Integration: For Shopify platforms, we provide a one-click integration with our app. For non-Shopify platforms, we have prebuilt integrations or a versatile API for easy setup.

2. Order and Returns Import: We import all your previous orders and returned items. This provides a comprehensive track record of your returns history.

3. Branding Customization: We personalize your returns portal to ensure it aligns with your brand’s look and feel, providing a seamless customer experience.

4. Return Logic Configuration: We establish your return logic, conditions, and outcomes to tailor the returns process to your business’s specific needs.

5. Testing: We conduct extensive system testing to ensure that everything functions smoothly.

6. Approval and Activation: Once the system has been fully tested and approved by you, we go live!

We strive to make the migration process as efficient and seamless as possible, keeping you informed at every step.

The timeline for migration varies depending on your specific setup. For Shopify brands, the process is extremely fast and you can often go live on the same day. For more complex brands or setups, the migration might take up to a week. In cases where we’re integrating with a custom Enterprise Resource Planning (ERP) system, the process typically takes around four weeks. Rest assured, our team works diligently to get you up and running as quickly as possible.

Absolutely not! We ensure a smooth transition by phasing out existing returns while simultaneously introducing the WeSupply returns platform. We’ve successfully managed such transitions for numerous enterprise companies that process thousands of monthly returns. Moreover, as we’re integrated with the most common marketing and customer support platforms, your team will experience a seamless transition, minimizing any potential disruption to your business operations.

Absolutely! Our team will be there with you every step of the way. You’ll have a dedicated migration specialist guiding you through the process and answering any questions you may have.

Absolutely! The WeSupply platform is fully customizable to mirror your brand’s unique look and feel. This customization extends from the portal colors and fonts to the design and tone of all email notifications and SMS messages. Our goal is to provide a seamless experience for your customers that is consistent with your brand identity.

We provide comprehensive training sessions to help you understand how to maximize the potential of WeSupply. You’ll also have access to our library of how-to guides and articles as well as to our custom trained AI chatbot.

Our systems are designed to continuously monitor each of our customer’s integrations. If any issues arise during a customer’s return process, our system automatically sends a notification to our Success Team. This allows us to swiftly address and fix any potential problems, ensuring a seamless return experience for your customers. We’re committed to maintaining the highest standards of service and are always here to help.