Boost customer experience and reduce support tickets
Realtime order and shipment tracking
Proactive order and shipping notifications
Predictive pre-purchase estimated delivery dates
Self-Serivce branded order tracking
Effortless experience delivered
Make returns profitable and delight customers
Flexibility to define any return destinations & conditions
Simplify returns for your customers and team
Incentivize exchanges over returns
Returns management made easy for your team
Understand why your customers are returning
Unify the online and the in-store experience
Hassle-free pickup experience for customers
In-Store Dashboard to keep operations streamlined
In-Store and Online orders unified
Drive foot-traffic to your stores
Boost customer experience and reduce support tickets
Realtime order and shipment tracking
Proactive order and shipping notifications
Predictive pre-purchase estimated delivery dates
Self-Serivce branded order tracking
Effortless experience delivered
Make returns profitable and delight customers
Flexibility to define any return destinations & conditions
Simplify returns for your customers and team
Incentivize exchanges over returns
Returns management made easy for your team
Understand why your customers are returning
Unify the online and the in-store experience
Hassle-free pickup experience for customers
In-Store Dashboard to keep operations streamlined
In-Store and Online orders unified
Drive foot-traffic to your stores
Find the answer to all your questions
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A Deep Dive into Top Companies' Order Tracking & Returns Strategy
Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!
Set the appropriate expectations from the start and boost your conversion along the way.
Fulfill customer demands and gain long-term trust by clearly addressing order arrival times and keeping them. Establish a foundation for efficient delivery by embedding expected delivery dates into your logistics operation and statistics.
✅ Amazon converted a lot of customers by being clear about their delivery dates
✅ Display Estimated Delivery Dates on Product Page, Cart, and Checkout
✅ On the branded tracking page and in shipment notifications, provide customers with Estimated Delivery Dates
✅ Customers are expecting to know exactly when the products will arrive.
24% increase in Conversion Rate = More sales without any extra effort or money just by being informative and always keeping your word! Show the estimated delivery date on your products and enjoy the benefits!
✅ Over 85% of customers are expecting to see estimated delivery dates during checkout
✅ 36% reduction in cart abandonment
✅ Delivery dates are now mainstream, used by thousands of retailers every day – not just by the Amazon
Customized product such as Furniture is going to take longer to process than a generic T-Shirt, and an item that comes from a dropshipper via LTL is expected to take longer than something stored at a warehouse next to the customer.
✅ One flat delivery estimate rule that applies to everything on the site.
✅ Delivery estimate based on product attribute or individual SKU level.
✅ Inventory location based lead and transit times.
✅ Order cut-off times to increase urgency
✅ Exclude Weekends and Holidays
Provide backorder updates before and after the purchase.
Don’t miss this opportunity to take preorders by clearly communicating with the customers the expected delivery dates before the purchase and sending automatic updates via email and SMS to keep customers engaged.
Set and show estimated shipping dates for specific back-ordered products or collections.
✅ Overcome stock issues by selling on backorder.
✅ Turn your out of stock items into revenue.
✅ Allow customers to pre-order and reduce stockouts
✅ Set the right customer expectation and increase your revenue
✅ Add cut-off times to account for supply chain fluctuations.
✅ Add packing days for fulfillment delays or times of increased volume.
✅ Update DC working hours and closures to ensure EDD accuracy.
✅ Configure promise date rules i.e. “Order in the next 8 hours to get it by 12/24!” to drive conversion.