eCommerce Shipping
Be proactive – Great businesses aren’t built on “good enough” service. By keeping your customers in the loop with updates on their orders, shipments, returns, exchanges, warranty claims, you can avoid them having to reach out to you! Let them know as soon as possible if there are any delays or changes.
Engage your customers with relevant updates through the right channel, at the right time.
Build customer loyalty
Email & SMS Notifications via WeSupply
Integrate with Klaviyo, Attentive or Listrak
Despite your best efforts, delays happen. That’s life. But with WeSupply, you can automatically notify customers of any issues so that there are no surprises. Whether it be a slow warehouse or bad weather, we’ve got you-and your customer’s satisfaction-covered!
Delays at warehouse Exceptions Stalled shipments Unsuccesfull Deliveries RTS (Return to Sender) Backordered and need an update
Proactive Order Notifications outperform any other Marketing Email. Add your most popular products into your post-purchase communications and draw shoppers back to your store to upsell your brand.
66% Average Email Open Rate 21% Average Click Through Rate
Send beautiful, highly engaging, transactional emails that look nothing like traditional dull email receipts. You have the ability to fully brand and customize each message for your business.
Fully customizable transactional emails 6 mobile optimized email templates Deliver a premium brand experience
Engage your clients through continuous post-purchase communication. Keep your customers informed when it’s most important.
Personalized notifications Upsell within each transactional email Decrease customer support tickets
Keeping customers up to date on their order saves time, money, and frustration for everyone involved. For happier clients, we give you more control over these ever-important customer interactions.
Reduce customer care tickets by 56% Instant ROI Guaranteed Increase customer Satisfaction
If you ask for reviews before the product is delivered, it can damage your brand reputation. If orders are delayed, a time delay flow won’t work either. Only request a review once the customer has actually received their purchase.
Integrate with Yotpo, Loox or Okendo Campatible with Shopify Order Fulfillment API
Keep your customers updated and engaged before shipment with our pre-shipment statuses. You can now manage longer lead times without enraging your customers. With up to 5 custom statuses, you can account for several scenarios while orders are being customized and prepared for shipping.
Custom pre-shipment order statuses Ideal for personalized products Engage customers during Longer lead times Update customers abut Pre-Orders or Back Orders
Need to contact specific customers regarding their Pre-Order updates? new delays with Backorders? We have a solution!
You may use our notification system to notify customers about the status of their orders without contacting them one by one. You may also send individualized messages to several clients at once if there is a common problem with their orders. Work Smarter not Harder!
Contact customers in bulk Custom order updates with one click
WeSupply’s order and shipping data combined with Klaviyo’s personalization, drag and drop editor, and analytics create personalized campaigns that get results.
Create custom Email or SMS Flows using WeSupply data 80+ data points available in Klaviyo Centralize all Marketing and Transactional emails within Klaviyo
Notify your customers via SMS for key milestones in the delivery process and avoid packages to be stolen by sending an SMS as soon as the package is delivered at the customers doorstep.
Create custom journeys within Attentive based on events sent from WeSupply From Order, to Shipment all the way to returns notifications or even BOPIS Transactional SMS that converts and delights
