Delivery Notifications

Proactive order and shipping notifications

BE PROACTIVE – Great businesses aren’t built on “good enough” service. By keeping your customers in the loop with updates on their orders, you can avoid them having to reach out to you! Let them know as soon as possible if there are any shipping delays or changes.

Notification Types - Tabs with Text & Image

Shipping Notifications

Order Notifications

Return Notifications

Warranties Notifications

Exchange Notifications

In Store & Curbside Notifications

Other Notifications

Shipping Notifications

Shipment Delivered
Shipment Exception
Shipment Expired
Shipment Failed Attempt
Shipment In Transit
Shipment Received
Shipment Out For Delivery
Package Shipped
Shipment Picked Up

Order Notifications

Order Cancelled
Order Delayed
Order Received
Order Received Store Pickup/Curbside
Backordered
Order Cashback

Return Notifications

Return Approved by Store or Ship Back
Return Approved Label Generation
Return Approved Awaiting Tracking Number
Return to Store Approved
Return Confirmation Store Selected
Return Confirmation Tracking Number Received
Return Not Approved Instructions
Request Partial Refund Issued
Return Partial Reject Instructions
Return Authorization Pending
Request Refund Issued
Return Delivered

WarrantiesNotifications

Warranty Claim Approved
Warranty Claim Approved Label Generation
Warranty Claim Canceled
Warranty Claim in Progress
Warranty Claim Received
Warranty Claim Rejected
Warranty Claim Resolved

Exchange Notifications

Exchange Refund Issued
Exchange Approved by Store or Ship Back
Exchange Approved Label Generation
Exchange Confirmation Store Selected
Exchange Confirmation Tracking Number Received
Exchange Not Approved Instructions
Exchange Authorization Pending

In Store & Curbside Notifications

Customer is Waiting Outside
Order was Cancelled
Order was Picked Up
Order is Ready for Pickup
Order Pickup Reminder
Order is Unable to Fulfill

Other Notifications

Custom Notification
NPS Reminder
Customer Login
Store Pickup Feedback

Keep your customers engaged during the delivery experience

Engage your customers with relevant updates through the right channel, at the right time.

✅ Build customer loyalty

✅ Email & SMS Notifications via WeSupply

✅ Integrate with Klaviyo, Attentive or Listrak

WeSupply helps you send out email & SMS notifications for

Notify customers immediately if delivery goes wrong

Despite your best efforts, delays happen. That’s life. But with WeSupply, you can automatically notify customers of any issues so that there are no surprises. Whether it be a slow warehouse or bad weather, we’ve got you-and your customer’s satisfaction-covered!

✅ Delays at warehouse
✅ Exceptions
✅ Stalled shipments
✅ Unsuccesfull Deliveries
✅ RTS (Return to Sender)
✅ Backordered and need an update

Keep your customers coming back to your website

Proactive Order Notifications outperform any other Marketing Email. Add your most popular products into your post-purchase communications and draw shoppers back to your store to upsell your brand.

✅ 66% Average Email Open Rate
✅ 21% Average Click Through Rate

Branded, personalized, highly engaging notifications

Send beautiful, highly engaging, transactional emails that look nothing like traditional dull email receipts. You have the ability to fully brand and customize each message for your business.

✅ Fully customizable transactional emails
✅ 6 mobile optimized email templates
✅ Deliver a premium brand experience

Automate shipping notifications via email and SMS

Engage your clients through continuous post-purchase communication. Keep your customers informed when it’s most important.

✅ Personalized notifications
✅ Upsell within each transactional email
✅ Decrease customer support tickets

Prevent "where is my order?" tickets

Keeping customers up to date on their order saves time, money, and frustration for everyone involved. For happier clients, we give you more control over these ever-important customer interactions.

✅ Reduce customer care tickets by 56%
✅ Instant ROI Guaranteed
✅ Increase customer Satisfaction

Delivery based product review requests

If you ask for reviews before the product is delivered, it can damage your brand reputation. If orders are delayed, a time delay flow won’t work either. Only request a review once the customer has actually received their purchase.

✅ Integrate with Yotpo, Loox or Okendo
✅ Campatible with Shopify
✅ Order Fulfillment API

Pre-shipment notifications

Keep your customers updated and engaged before shipment with our pre-shipment statuses. You can now manage longer lead times without enraging your customers. With up to 5 custom statuses, you can account for several scenarios while orders are being customized and prepared for shipping.

✅ Custom pre-shipment order statuses
✅ Ideal for personalized products
✅ Engage customers during Longer lead times
✅ Update customers abut Pre-Orders or Back Orders

Bulk Alerts

Need to contact specific customers regarding their Pre-Order updates? new delays with Backorders? We have a solution!

You may use our notification system to notify customers about the status of their orders without contacting them one by one. You may also send individualized messages to several clients at once if there is a common problem with their orders. Work Smarter not Harder!

✅ Contact customers in bulk
✅ Custom order updates with one click

WeSupply + Klaviyo

WeSupply’s order and shipping data combined with Klaviyo’s personalization, drag and drop editor, and analytics create personalized campaigns that get results.

✅ Create custom Email or SMS Flows using WeSupply data
✅ 80+ data points available in Klaviyo
✅ Centralize all Marketing and Transactional emails within Klaviyo

WeSupply + Attentive

Notify your customers via SMS for key milestones in the delivery process and avoid packages to be stolen by sending an SMS as soon as the package is delivered at the customers doorstep.

✅ Create custom journeys within Attentive based on events sent from WeSupply
✅ From Order, to Shipment all the way to returns notifications or even BOPIS
✅ Transactional SMS that converts and delights

30-min. Demo of WeSupply Returns 🔥

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