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  Boost customer experience and reduce support tickets
  
  Identify and Resolve Order Issues
  Realtime order and shipment tracking
  
  Delivery Notifications
  Proactive order and shipping notifications
  
  Increase Conversion Rate
  Predictive pre-purchase estimated delivery dates
  
  Branded Tracking
  Self-Serivce branded order tracking
  
  Reduce Operational Cost
  Effortless experience delivered
  
  Returns & Exchanges
  Make returns profitable and delight customers
  
  Flexible Return Policies
  Flexibility to define any return destinations & conditions
  
  Self-Service Returns
  Simplify returns for your customers and team
  
  Exchanges
  Incentivize exchanges over returns
  
  Automate Returns Management
  Returns management made easy for your team
  
  Returns Analytics
  Understand why your customers are returning
  
  In-Store and Curbside Pickup
  Unify the online and the in-store experience
  
  Curbside Pickup Check-in
  Hassle-free pickup experience for customers
  
  Pickup order management
  In-Store Dashboard to keep operations streamlined
  
  Unified Commerce
  In-Store and Online orders unified
  
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  Drive foot-traffic to your stores
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  Pre-built Return Policies
  Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!
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Return Policy

1. Return Policy

2. Return Process

3. Return Shipping

4. Return Guidelines

5. Customer Service

6. Final Details

Website Information

Website URL address:

Website you are creating this Return Policy for.

Return Policy Options

Which of the following best describes your return policy?

Refund Store Credit Exchange

Exceptions

Do you allow returns for discounted, or sale items?

Yes No Website does not offer discount

Are there any items that cannot be returned?

Yes No

Enter items:

Are there any items, aside from discounted items, that cannot be returned?

Yes No

Enter items:

Are there any items that cannot be returned?

Yes No

Enter items:

Return Process

Are customers required to obtain authorization before making a return?

Yes No

Return Process

What do customers need to include with their returns?

Just the item Proof of purchase Return form Add Your Own

Add your own:

Return Process

What is your return window in days?

14 30 45 60 90 Other

Add your own:

Return Process

What is the processing time for returns?

Return Process

Will you send customers an email confirmation once their return has been processed?

Yes No

Return Address

Where would you like customers to send their return packages?

Country: State:
Address Line 1:

Address Line 2(Optional):
City / Town:

Zip Code / Postal Code:

Shipping Fees

Who covers the shipping charges for returns?

Company pays Company pays, prepaid shipping label included Customer pays Customer pays, prepaid shipping label included

If the customer uses the pre-paid shipping label, how much will be deducted from the return for shipping?

Restocking Fees

Are returns subject to any restocking fees?

Yes No

Do restocking fees apply to all products?

Yes No, only returns over a certain $ amount

What is the dollar amount threshold?

Restocking Fees

How much are the restocking fees?

They are a set amount They are a percentage of the original price

How much is the set amount?

What percent of the original price?

Other

Does your brand have any other rules, guidelines, or instructions regarding the return policy?

Yes No

What are the other guidelines or rules?

Customer Service Contact Information

Customer Service Email:

Customer Service Contact Information

Customer Service Phone Number:

Valid

Version Date

When does this return policy take effect?

What's your Email Address?

RETURN POLICY

Last Updated:

Thank you for shopping with us. We hope you are happy with your order, and hope to see you again soon! If you are not totally satisfied with your purchase for any reason, you may return it for .

Please read below for more details.

RETURNS

Returns must be sent back within days of the initial purchase date. Returned products must be in new, unused condition with all of the original tags and labels attached.

RETURN PROCESS

Mail your return back to us at:

REFUNDS

Upon receiving your package we will inspect the condition of the item and begin to process your return or exchange. Please allow days for processing. Depending on your credit card company, refunds may take one (1) to two (2) billing cycles to appear back on your billing statement.

EXCEPTIONS

The following products are not eligible for returns:

PLEASE NOTE

QUESTIONS

Questions about our return policy? No worries! Contact our customer service department at:

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