Innovative Ways to Make Returns an Opportunity for Business Growth

Returns don’t have to be a burden. In this article, you’ll discover innovative ways to make returns an opportunity for business growth. We’ll show you actionable strategies to transform your return process, enhance customer loyalty, and boost your bottom line.

Key Takeaways

Transform your return process into a growth driver by seeing returns as opportunities rather than obstacles.
Personalizing customer interactions and creating a seamless self-service return portal can enhance loyalty and satisfaction.
Leveraging return data for insights and implementing sustainable practices can improve efficiency, brand value, and overall customer experience.
Turn returns into growth with WeSupply—automate reverse logistics, reduce fraud, offer branded self-service returns, printerless QR codes, real-time tracking, instant refunds, and in-store returns while gaining insights to boost customer satisfaction and revenue. Get started today!

Introduction

Returns have long been seen as a necessary evil in the world of eCommerce. However, what if we told you that returns could be your next big growth lever? Shifting your perspective to see returns as opportunities rather than cost centers unlocks untapped potential for your business.

This guide explores strategies that turn returns into competitive advantages. You’ll learn how to personalize customer interactions, set up seamless self-service portals, and even use return data for business intelligence.

Ready to transform your return process? Let’s dive in!

Personalize Customer Interactions to Build Loyalty

Personalization is no longer a luxury but a necessity in today’s eCommerce landscape. Did you know that 71% of customers expect personalized interactions, and 76% get frustrated when they don’t receive them? This is why personal interactions are crucial in handling customer returns. By tailoring your communication based on purchase and return history, you can significantly enhance customer satisfaction and loyalty.

CRM systems enable targeted outreach and more efficient handling of returns. Imagine receiving a personalized message after a return, offering assistance, and suggesting alternative products based on your past purchases. This level of attention not only improves customer satisfaction but also encourages repeat purchases and reduces the likelihood of future returns.

Examples of effective personalization include post-purchase check-ins, providing size guides for future purchases, and offering tailored exchange options. These small gestures make loyal customers feel valued and understood, leading to improved loyalty and excellent customer service, resulting in a more positive customer experience overall.

How WeSupply Builds Loyalty with Personalized Returns

Personalized interactions during the return process are key to enhancing customer satisfaction and driving repeat business. WeSupply helps eCommerce brands turn returns into loyalty-building opportunities by offering branded experiences, flexible return rules, and proactive communication. By personalizing every touchpoint, retailers can strengthen customer relationships and create positive post-purchase experiences that keep shoppers coming back.

Key Features of WeSupply’s Personalized Return Experience:

✅ Branded Returns Portal for a Seamless Experience

Keep customers on your site with a fully branded, omnichannel returns portal
Avoid confusing third-party courier pages or generic tracking links

✅ Flexible Return Rules Tailored to Your Business

Set smart return rules based on item attributes like size, price, or category
Customize conditions such as free return shipping or specific return windows
Use intelligent dispositions to route returned products efficiently

✅ Proactive and Personalized Communication

Send real-time email and SMS return updates with up to 98% open rates
Offer personalized deals, discounts, or store credit during the return journey
Eliminate the need for customer follow-up calls by providing proactive updates

Why Personalizing Return Experiences Matters for eCommerce Growth

Creating a personalized returns experience not only reduces friction but also increases customer trust and loyalty. By leveraging WeSupply’s tools, retailers can transform returns from a cost center into a retention opportunity—keeping shoppers engaged and encouraging future purchases.

Create a Seamless Self-Service Return Portal

With 81% of customers preferring self-service options, creating a seamless self-service return portal is a must for any eCommerce business. Such a portal allows customers to handle returns at their convenience, providing 24/7 access for instant refunds or exchanges.

Key features of an effective self-service portal include automated feedback collection, which helps identify patterns in product issues, and instant processing of returns. These features not only increase customer satisfaction but also reduce the strain on your customer service team, allowing for faster resolutions and a more efficient returns process.

How WeSupply Simplifies Returns with a Self-Service Portal

Creating a frictionless and easy-to-use self-service return portal is essential for enhancing the customer experience and reducing operational costs. WeSupply enables eCommerce retailers to offer a seamless, automated returns process that gives shoppers complete control while minimizing support requests and increasing policy compliance.

With clear return windows, automated return label generation, and proactive updates, WeSupply helps turn returns into an opportunity to build trust, improve satisfaction, and streamline operations—all while keeping customers informed every step of the way.

Key Features of WeSupply’s Self-Service Return Portal:

✅ Easy, 3-Step Self-Service Returns

Customers can initiate returns online anytime, 24/7
Option to return online purchases in-store for added convenience
Customer service teams can review return requests if needed

✅ Confusion-Free Return Windows

Automatically calculate return windows to avoid customer confusion
Eliminate unnecessary disputes and unwanted returns

✅ Boost Return Policy Compliance

Display product-specific return eligibility clearly
Reduce ineligible returns and increase process accuracy

✅ Automated Return Label Generation

Customers can generate return labels instantly—no need for manual intervention
Supports multiple carriers for cost-effective shipping

✅ Reduce Customer Service Calls and Manual Processing

Automated status updates and return tracking keep customers informed
Minimize customer inquiries and free up your support team

✅ 24/7 Customer Self-Service and Proactive Notifications

Customers can process returns anytime without contacting support
Automated instructions and regular updates ensure a smooth return experience

Why a Self-Service Return Portal is Critical for eCommerce Growth

Today’s online shoppers expect convenience, transparency, and control over their returns. By offering a self-service returns portal, retailers can reduce friction, improve customer satisfaction, and lower operational costs. WeSupply automates every step of the returns process—empowering customers while helping businesses increase return policy compliance and streamline reverse logistics.

Combat inconvenience with proactivity & self service

Book a quick call with our experts to see how WeSupply can help you make returns easy for your customers with a beautiful, self-service solution that makes their experience easier while also providing new ways to lower costs and earn back revenue.

Encourage In-Store Returns (BORIS) for Revenue Opportunities

The BORIS (Buy Online, Return In-Store) model is becoming increasingly popular, with 61% of shoppers preferring to return items in-store. This preference opens up numerous opportunities for businesses to boost foot traffic and generate additional revenue. When customers return items in-store, they are more likely to make additional purchases, turning a potential loss into a sales opportunity.

In-store returns strengthen the omnichannel experience, offering consistent brand interactions whether customers shop online or in-store. This consistency helps build trust and customer loyalty. Moreover, immediate resolution of returns and the ability to cross-sell or upsell during the return process further enhance the potential for increasing revenue.

In-store returns also present a chance for store associates to engage with customers, address any issues, and offer personalized recommendations based on the customer’s purchase history. This personal touch can significantly improve customer satisfaction and loyalty.

How WeSupply Helps eCommerce Brands Turn In-Store Returns (BORIS) into Revenue Opportunities

Encouraging Buy Online, Return In-Store (BORIS) is a powerful strategy for retailers to boost foot traffic, reduce return costs, and increase in-store sales. WeSupply enables brands to streamline the in-store returns process, creating a convenient experience for customers while turning returns into valuable revenue opportunities.

With pre-approved returns, instant refunds, and the ability to showcase new products during the return visit, retailers can transform their brick-and-mortar stores into customer engagement hubs that drive repeat purchases and enhance loyalty.

Key Features That Make In-Store Returns a Revenue Driver:

✅ Increase Foot Traffic and Upsell Opportunities

Encourage customers to return items in-store or via curbside
Leverage returns to introduce customers to new products and promotions
62% of shoppers are more likely to buy if they can return in-store

✅ Save on Return Shipping Costs

Avoid costly return shipping by driving returns to physical locations
Recover inventory faster and reduce handling delays

✅ Streamline the In-Store Return Experience

Pre-approve returns online to eliminate friction at the store
Provide customers with a clear list of eligible return locations
Enable hassle-free, walk-in returns with instant refunds

✅ Instant Refunds to Build Trust and Satisfaction

Issue refunds immediately upon in-store drop-off
Enhance customer satisfaction with a fast, seamless process

✅ Recover Inventory Quickly for Faster Resale

Get returned products back into store inventory immediately
Reduce processing time and improve inventory turnover

Why Promoting In-Store Returns is a Smart eCommerce Strategy

Buy Online, Return In-Store (BORIS) not only reduces operational costs but also creates in-person engagement opportunities that drive additional revenue. Offering a smooth and convenient in-store return process builds customer loyalty while increasing the likelihood of new purchases during their visit.

WeSupply helps retailers create a frictionless in-store return experience that benefits both customers and businesses—transforming returns into a chance to strengthen relationships and grow sales.

Offer Instant Refunds and Exchanges to Enhance Trust

In the fast-paced world of eCommerce, speed is of the essence. A staggering 77% of customers are less likely to recommend a store with slow refund processes. Instant refunds and exchanges greatly enhance customer trust and satisfaction. Tools like Refundid and Reveni enable businesses to provide near-instant refunds and one-click exchanges, ensuring a smooth and quick return process.

Free return shipping is another vital component in building customer trust. Customers are more inclined to make a purchase when they are aware of the option to return items at no extra cost. This knowledge encourages confidence in the buying decision. Additionally, incentivizing exchanges rather than refunds helps retain revenue while providing customers with options that better meet their needs.

Personalizing exchange suggestions based on past purchases can also lead to upselling opportunities, further boosting sales.

How WeSupply Helps eCommerce Brands Build Trust with Instant Refunds and Exchanges

Offering instant refunds and easy exchanges is a powerful way for eCommerce brands to build customer trust, recover revenue, and increase customer lifetime value. WeSupply enables retailers to turn returns into new sales opportunities by making the exchange process seamless and incentivizing customers to choose store credit or shop again—enhancing both loyalty and profitability.

By automating refunds, offering flexible exchange options, and integrating store credit or gift cards, WeSupply helps businesses create a smooth post-purchase experience that strengthens trust and drives repeat purchases.

Key Features to Enhance Trust and Maximize Returns Recovery:

✅ Seamless Exchanges to Recover Revenue

Allow customers to exchange return items for any product in your catalog
Reship the same item or offer an exchange for a higher-value product
Increase order value while delivering a positive exchange experience

✅ Incentivize Exchanges Over Refunds

Encourage customers to choose instant store credit instead of refunds
Automatically send customers back to your product catalog to continue shopping
Preserve revenue while improving the customer experience

✅ Flexible Refund Options: Store Credit, Gift Cards, or Coupon Codes

Instantly issue refunds as store credit, gift cards, or coupons
Keep customers engaged and encourage them to shop again
Automate the entire process for efficiency and scalability

✅ Create a Branded Exchange Experience That Feels Like Shopping

Direct customers back to your website for easy exchanges
Allow store credit or gift cards as partial payment for new purchases
Increase average order value and strengthen customer lifetime value

Why Offering Instant Refunds and Exchanges Builds Customer Trust

Customers value flexibility and speed when returning products. By providing instant refunds and easy exchanges, brands can reduce friction, recover lost revenue, and build stronger customer relationships. Offering store credit or incentives also encourages repeat purchases, turning returns into a growth opportunity rather than a loss.

WeSupply empowers retailers to automate and optimize this process—enhancing trust, driving repeat sales, and improving the overall post-purchase experience.

Use Return Data for Business Intelligence and Process Improvement

Return data is a goldmine for business intelligence, providing insights that help identify patterns and make actionable changes. For instance, if a significant number of returns are due to sizing issues, you can improve your product descriptions or provide more detailed size guides.

Leveraging CRM and returns management systems allows for advanced analytics, helping businesses to detect fraud, optimize inventory, and even target new markets. Analyzing return data allows for informed decisions that enhance customer experience and reduce future returns.

Fraud detection is another critical aspect of using return data. Automated systems can identify suspicious return patterns, helping to prevent fraudulent activities and protect your business.

Leverage Return Data for eCommerce Growth with WeSupply

Analyzing return data is a powerful way for eCommerce businesses to improve products, streamline operations, and enhance the overall customer experience. WeSupply provides robust returns analytics and business intelligence tools designed to turn return insights into actionable strategies that reduce return rates, recover revenue, and drive long-term growth.

With real-time data, SKU-level insights, and financial impact analysis, WeSupply helps retailers make smarter decisions to optimize products, improve sizing, adjust return policies, and increase customer lifetime value.

Key Features of WeSupply’s Returns Analytics and Business Intelligence Tools:

✅ Detailed Returns Analytics for Smarter Decision-Making

Identify the most returned products and understand common return reasons
Spot serial returners and create targeted strategies to reduce returns
Access returns data directly in BigQuery for advanced analysis
Leverage actionable insights to lower return rates and improve profitability

✅ SKU-Level Insights to Improve Product Offerings

Analyze returns by product variant, color, quality, and size
Adjust sizing charts, review product images, and improve descriptions based on real feedback
Identify products needing more reviews or customer education
Continuously refine your product mix based on return patterns

✅ Financial Impact Measurement for Revenue Optimization

Calculate revenue lost to returns and the cost of processing returns
Understand the financial impact of exchanges and refunds
Use data to optimize your return policy and product strategy
Pinpoint regions or products causing the most revenue loss

✅ Customer Lifetime Value and Behavioral Insights

Analyze returns by region, customer segments, and reasons
Understand how returns influence customer lifetime value and loyalty
Use data to refine your post-purchase and retention strategies

✅ Operational Optimization with Real-Time Return Shipping Analytics

Monitor return volume daily and assign processing resources accordingly
Reduce return-related customer service inquiries with real-time updates
Integrate with BigQuery for deeper reporting and predictive analytics

Why Using Return Data is Critical for eCommerce Growth

Understanding why customers return products provides invaluable insights that help businesses reduce return rates, improve product quality, and recover otherwise lost revenue. Data-driven returns management enables eCommerce brands to create better customer experiences, streamline operations, and make smarter, more profitable decisions.

WeSupply’s advanced returns analytics transforms return data into actionable business intelligence—empowering retailers to optimize every step of the post-purchase journey.

Implement Sustainable Return Practices for Brand Value

Sustainability is becoming a significant factor in consumer decisions, with 72% of customers willing to pay more for eco-friendly options. Sustainable return practices meet customer demand and enhance brand value. Eco-friendly packaging, reselling, or donating returned products are innovative ways to handle returns responsibly.

These sustainable practices offer hidden benefits such as cost savings, better inventory turnover, and enhanced customer loyalty. Brands that prioritize sustainability are often viewed more favorably by consumers, leading to increased customer satisfaction and retention.

How WeSupply Supports Sustainable Returns to Boost Brand Value

Sustainable return practices are becoming essential for eCommerce brands looking to reduce costs, minimize environmental impact, and enhance their brand reputation. WeSupply provides innovative return management solutions designed to promote sustainability while improving customer satisfaction and operational efficiency.

By automating reverse logistics, offering printerless returns, and implementing intelligent disposition strategies, WeSupply helps retailers transform returns into an opportunity to build brand value and reduce waste.

Key Sustainable Return Features:

✅ Green Returns – Reduce Waste and Increase Customer Satisfaction

Allow customers to keep low-cost or non-resellable items instead of shipping them back
Minimize return shipping costs and avoid unnecessary landfill waste
Instantly issue refunds or exchanges, boosting customer satisfaction

✅ Automatic Return Label Generation

Customers generate return labels automatically, reducing manual work and delays
Supports 100+ carriers, including domestic, regional, international, parcel, and LTL
Automatically selects the most cost-effective carrier for every return
Eliminates back-and-forth emails, streamlining the process for customers and staff

✅ Printerless Returns via QR Code

Offer customers the convenience of printer-free returns
Enable drop-off at FedEx Office, Walgreens, or USPS locations with a simple QR code
Improve customer experience while promoting eco-friendly returns

✅ In-Store and Curbside Returns
- Encourage customers to return products in-store or via curbside for faster processing
- Reduce shipping costs and environmental impact by avoiding unnecessary transportation
- Pre-approve returns online and issue instant refunds
- Drive store traffic and recover inventory faster

✅ Intelligent Dispositions for Smarter Return Management
- Automatically route returned products to the most suitable location (e.g., restock, repair, recycle, donate) based on condition and return reason
- Lower operational costs by optimizing reverse logistics
- Provide a seamless return experience that enhances customer loyalty
- Leverage return data insights to improve product quality and reduce future returns

Why Sustainable Return Practices Matter for eCommerce Brands

Implementing eco-friendly return strategies not only reduces operational costs but also enhances brand perception and customer loyalty. Consumers are increasingly supporting brands that prioritize sustainability, making it crucial for retailers to optimize their returns process with green initiatives and smart technology.

WeSupply empowers retailers to minimize waste, reduce carbon footprint, and transform returns into a meaningful opportunity to build long-term brand value.

Simplify Returns for Your Customers and Support Team

Book a quick call with our experts to see how WeSupply can help you: simplify the Return experience with just a few clicks, reduce customer service calls and manual processing, notify your customer about their refund, automate returns and reduce user error.

Communicate Clearly and Proactively Throughout the Return Process

Clear and proactive communication is crucial during the return process. Providing timely updates through multiple communication channels helps in keeping customers informed and reduces anxiety. This transparency builds customer trust and encourages repeat purchases.

Automation tools provide real-time status updates, enhancing visibility into the return process. Personalized communications during the return journey make customers feel valued and enhance the customer experience. Clear instructions and regular updates greatly improve customer satisfaction and loyalty.

How WeSupply Helps You Communicate Clearly and Proactively During the Return Process

Effective communication is key to turning product returns into a positive customer experience. WeSupply provides eCommerce businesses with the tools to clearly and proactively communicate with customers throughout the entire return process. By offering real-time updates, a branded returns portal, and proactive notifications, you can improve customer satisfaction, reduce support inquiries, and build long-term loyalty.

Key Features That Enhance the Returns Communication Process:

✅ Branded Returns Portal

Create a seamless, fully branded experience for your customers
Avoid redirecting customers to third-party courier sites or generic tracking pages
Strengthen customer loyalty and trust during the return journey

✅ Real-Time Returns Tracking

Provide customers with instant access to the status of their return anytime
Support split returns with individual tracking numbers for each package
Reduce common customer service inquiries like “Where is my return?” or “How long does it take for my return to be processed?”

✅ Proactive Return Notifications

Keep customers informed with automated return updates via email and SMS (with open rates up to 98%)
Eliminate the need for customers to call or email for status updates
Use post-purchase notifications to share personalized offers and drive repeat purchases

Why Clear Communication During Returns Matters

By keeping customers informed at every step of the return process, you create a positive returns experience that strengthens your brand reputation and increases the chances of future purchases. Proactive communication also helps reduce customer frustration, avoid unnecessary support tickets, and turn returns into a valuable touchpoint for re-engagement.

Automate Reverse Logistics to Improve Efficiency and Scalability

Automating reverse logistics can drastically improve efficiency and scalability. Automation reduces manual errors and processing time, ensuring a smoother and faster return process. Smart routing of returned products for resale, repair, or donation optimizes resource use and reduces waste.

Automated systems also enhance fraud detection and provide real-time tracking, improving the overall customer experience. The business impact includes reduced shipping costs, faster restocking, and greater customer satisfaction.

Turn Returns into Revenue with WeSupply’s Automated Reverse Logistics

WeSupply helps eCommerce businesses turn returns into an opportunity by automating reverse logistics to improve efficiency, scalability, and customer satisfaction. With powerful automation tools, fraud prevention, and valuable data collection, WeSupply minimizes costs and manual errors—while creating a seamless returns experience for customers.

Key Features:

✅ Speed up the Returns Process

24/7 self-service returns without customer support involvement
Automated returns rules and logic for faster processing
Instant return label generation
Automated returns notifications to keep customers informed

✅ Streamline the Entire Returns Workflow

Automatically calculate product-specific restocking fees
Apply vendor-specific return policies
Prevent return fraud by identifying and blocking abusive customers
Eliminate back-and-forth emails and reduce manual tasks

✅ Reduce Returns Fraud Rate

Intelligent fraud detection system to flag or block abusive behavior
Sync your “block list” for automatic fraud prevention
Protect your business from one-time-use returns and policy exploitation

✅ Collect Product Images and Feedback

Allow customers to upload product images directly on the branded returns page
Capture detailed return reasons and feedback in one place
Reduce email back-and-forth while gathering valuable product insights

✅ Reduce Human Errors & Manual Work

Automate restocking fee calculations and validation of returnable items
Eliminate manual label generation and reduce processing mistakes

✅ Minimize RMA Costs

Save time and money with automation and reduced touchpoints
Seamlessly manage returns, exchanges, reshipments, and warranties from a single platform

With WeSupply, returns transform from a hassle to a strategic opportunity to enhance operations, fortify customer loyalty, and propel future expansion. Ready to streamline your returns and unlock new growth opportunities? Book a demo today!

Transform Returns into a Marketing and Loyalty Strategy

Transforming returns into a marketing and loyalty strategy can set your business apart. Promoting easy, free returns can significantly differentiate you from competitors and attract more customers. Bonus store credits or exchange incentives help retain revenue and add value for customers.

Using returns messaging in your marketing campaigns can build customer confidence and enhance your brand image. A well-communicated returns policy can serve as a powerful tool to attract and retain customers.

Evereve Success Story: Turning Returns Into Opportunities With WeSupply

Evereve, a fashion retailer with over 93 boutiques and a growing eCommerce presence, faced mounting return challenges during the pandemic-driven shift to online shopping. Return rates soared, manual processes became overwhelming, and a lack of visibility into returns created inefficiencies, cost issues, and customer service strain.

Determined to turn returns into a growth opportunity, Evereve partnered with WeSupply. By integrating WeSupply’s technology with Magento, Zendesk, Celerant, and Veeqo, Evereve fully automated their returns process and centralized operations into one easy-to-use platform. This transformation focused on proactivity, self-service, and return flexibility.

Key Wins for Evereve:

✅ Cost savings and reduced customer service workload
✅ Faster, more accurate, and accountable returns management
✅ Streamlined customer experience with order tracking, proactive notifications, and self-service returns
✅ Increased customer loyalty and guaranteed sales

By giving customers full control over their returns—whether opting for exchanges, store credit, or refunds—Evereve created a seamless, customer-first returns experience. Predictive analytics and automation now help optimize every return, saving on costs and boosting productivity.

Read how WeSupply helped Evereve turn returns into opportunities and build stronger customer loyalty!

Conclusion

In summary, product returns should be viewed as a strategic growth driver rather than a cost center. By blending technology, personalization, and sustainability, businesses can create a return process that enhances customer satisfaction and drives revenue.

In the future, data-driven, customer-centric, and eco-friendly return processes will become standard. Start viewing returns as revenue opportunities to generate income and passive income through peer to peer lending, not losses, and take advantage of the potential they hold.

Summary

To recap, we’ve explored various strategies to turn returns into business growth opportunities. From personalizing customer interactions to implementing sustainable practices, each step contributes to a more efficient and customer-friendly return process. WeSupply helps you achieve this by automating reverse logistics, streamlining returns, reducing fraud, and offering a branded self-service portal with 24/7 access, printerless QR code returns, flexible return rules, intelligent dispositions, real-time tracking, and proactive notifications. Support in-store returns, offer instant refunds or exchanges, and gain insights with return analytics to optimize products and reduce costs. As you move forward, embrace these strategies to turn returns into a powerful tool for customer satisfaction and growth. Get started with WeSupply today!

Frequently Asked Questions

Why is personalization important in handling returns?

Personalization in handling returns is crucial because it boosts customer satisfaction and loyalty by tailoring interactions to their unique purchase and return history. This tailored approach not only helps in reducing future returns but also strengthens the relationship with the customer.

What are the benefits of a self-service return portal?

A self-service return portal is super convenient, giving customers 24/7 access to instant refunds or exchanges, which boosts satisfaction and eases pressure on customer service teams. It’s a win-win for both customers and businesses!

How can in-store returns boost revenue?

In-store returns can boost revenue by increasing foot traffic and creating upselling opportunities, ultimately enhancing the overall shopping experience. By making it easy for customers to return items, you can also encourage additional purchases during their visit.

How does WeSupply Turns eCommerce Returns Into Opportunities for Growth?

WeSupply turns returns into a growth opportunity by automating reverse logistics, reducing costs, and improving customer experience with self-service returns, real-time tracking, and fraud prevention.

How does WeSupply Increases Customer Loyalty by Personalizing the Returns Experience?

WeSupply builds customer loyalty through a branded returns portal, personalized offers, instant store credits, and easy in-store returns, turning returns into repeat sales.

How does WeSupply Use Return Data to Improve eCommerce Operations and Profitability?

WeSupply provides powerful returns analytics, helping eCommerce businesses reduce return rates, improve products, and recover lost revenue by turning return data into actionable insights.

Does WeSupply have an official Shopify App?

Yes, WeSupply does have an official Shopify App. You can download and begin to integrate it with your Shopify store.

Does WeSupply have an official Magento extension?

Yes, WeSupply has an official extension for Magento. The WeSupply x Magento integration allows for automating order tracking experiences, reducing customer inquiries, automating shipping email and SMS notifications, and providing a fully branded order tracking experience

Does WeSupply have an official BigCommerce App?

Yes, WeSupply has an official BigCommerce App. You can integrate WeSupply with your BigCommerce store to improve your post-purchase customer experience.