Self Service Return Center.

πŸ‘©β€πŸ’» Is a frictionless return experience part of your goal this year?

 

Simplifies the experience for customers and creates new opportunities to reduce costs.

Easily configure non-returnable products, custom return policies in a fully branded customizable return center.

 

❀️‍πŸ”₯ A branded, self-service online return experience

πŸ€– Save time and money with automation and a return management portal

πŸ”„ Smart Disposition and Routing to minimize cost and time to refund

πŸ“ˆ Understand why people return products and which product is the most returned

🀳 Collect Images and Comments

πŸ–¨οΈ Print Return Label

βœ… Flexible Return Rules & Policies

WeSupply fully resolves over 50 return use cases.

  1. Cost of the return is higher then the product price
  2. Selling medication, food/beverage products that nobody wants back
  3. Customized products that cannot be resold
  4. Downloadable products that do not need to be sent back just refunded
  5. Damaged products during transportation or defective
  6. if the product is a specific brand, do not allow return
  7. if the product has a specific attribute/tag have a different return window
  8. if the product is customized do not allow return
  9. if the product has the attribute/tag final sale do not allow return
  10. if the product has a specific attribute/tag return to a different location
  11. if the product is attributes/tagged as dropship return to the dropshipped
  12. if the product has the attribute accessory charge for return fees
  13. if the product is attributed/tagged as electronic set 14 day return policy vs 30 day default
  14. if the product has a specific attribute/tag, the customer can simply keep the item, no return is necessary to issue a refund
  15. if the product SKU is "ABC" set a specific outcome (non-returnable, different return policy, require authorization, return to a different location)
  16. if the product is a specific SKU, charge a restocking fee
  17. if the product is perishable, send photo proof of being discarded or destroyed
  18. if the product SKU is "ABC" only allow in-store return
  19. if the product SKU is "ABC" issue store credit or gift card
  20. it the product SKU is "ABC" return it to the recycling center, no in-store returns are allowed"
  21. Basically create any outcome based on a specific attribute/tag"
  22. if discount value is over $100 do not allow return
  23. if discount value is over 50% do not allow return
  24. if the customer purchases multiple products in 1 order offer free return only for the first 2 returned items, afterwards charge for it
  25. only allow 2 separate returns per order, everything afterwards cannot be returned, or you will charge return fee
  26. VIP customers get free returns
  27. VIP customers get extended return 60 days vs 30days for everybody else
  28. Wholesalers need to pay for their own return
  29. Abusers/Wardrobers/Banned customers cannot return products or they need to pay for return
  30. Abusers/Wardrobers/Banned customers require manual review before submitting a return
  31. During holidays, all orders from November 1st until December 31st have a 90 day return policy
  32. During holidays, all orders from November 1st until December 31st can be returned until January 15th
  33. All orders between two dates can be returned for free
  34. for new limited edition products, returns are not accepted 30 days from the release date
  35. if return is below $10, simply keep the item and we issue a refund
  36. if the return is above $1000 require manual review
  37. if the return is below $50 issue a gift card or store credit
  38. if the product is downloadable do no require to be sent back, just issue a refund
  39. if the product is sent directly from the vendor/dropshipped require manual authorization and return it to a specific location
  40. if the price of the product ends in .99 (sale products) allow return but charge for the label
  41. if the price of the product ends in .93 (clearance) do not allow returns (final sale)
  42. if the price of the product ends in .93 (clearance) return it to the closest clearance store
  43. if the price of the product ends in .00 (full priced item) return to Web Warehouse
  44. if the product is still new return to Web Warehouse
  45. if the product was originally sent from Warehouse A, than return to Warehouse A
  46. if the product was sent by Vendor X return the product to Vendor X return center
  47. All return are sent to Main Warehouse, except product X, Y and Z
  48. If product discount is over 80% return it to the closes clearance location
  49. if the product is tagged as "outlet" return the product directly to the closest outlet
  50. if the product is damaged, return it to the closest liquidation store
  51. if the product is used, send to a donation center
  52. if the product is tagged as "recyclable" return it to the closest recycle facility
  53. if the product is defective, send it to the closest repair facility
  54. all products should be returned to the closest store
  55. if the product is tagged as "oversized" send it to warehouse X that has a forklift
  56. electronics have a 10% restocking fee
  57. if the product is used charge $10 as restocking fee
  58. if the original packaging is missing charge $100 or 10% repackaging fee

Frequently Asked Questions.

Can I automatically approve a return?

Yes! You can setup a simple return logic that automatically approves returns within the first 30 days.

Can we set products as non-returnable?

Yes! You can simply set all products with a specific SKU or Attribute = finale sale as non-returnable.

We have multiple return policies for multiple product categories, can we setup multiple return rules?

Yes! You can setup as many return rules as you wish to accommodate even the most complex situations.

Can I setup returns without requiring the product to be shipped back?

Yes! In some cases returning the products is not necessary to get a refund, for example if you are selling food & beverage, low margin products, or is a product is damaged, you can simply setup a return logic that will not require the customer to return the product but they will still be able to get a refund.

Can the customer generate themselves a return label?

Yes! The customer is not required to reach out to your customer service team. They can simply select the products they want to return and generate a return label.

Can I generate a return label for the customers?

Yes! There is no need for back-and-forth communication with the customer, with a simple click of a button you can generate a return label and notify the customer automatically.

Can I refund an order to multiple payment methods (Gift Card / Store Credit) ?

Yes! You can select how you want to issue the refund! You can even issue refunds to Credit Card + Gift Card + Store Credit with a simple click of a button, without the need of going into multiple systems and spending precious time.

Can I return products to multiple locations such as dropshipper, liquidation store, recycle, repair center?

Yes! You can setup different return dispositions, for example one return can be setup to have 1 product returned to Web Warehouse, another product to the Dropshipper, and the 3rd product to a repair facility, all this automatically without the need of manual intervention.

Do you support customer group specific rules?

Yes! You can simply setup logics based on any customer group, for example, VIP customers may benefit of Free Returns while any other customer group needs to pay for returns.

Another example would be Whole sellers can have extended return policy (90 days)

Do you support product specific rules?

Yes! you can setup return logics based on any product SKU, Attribute, or Tag

6 Fully Customizable Tracking Page Designs.

You worked hard to convert your customer so don’t send them to a confusing third party courier page or send a generic tracking number.

 

Strive for the premium experience they deserve!

 

WeSupply lets you fully customize the tracking page!

 

Pick your design, upload your logo, select your brand colors, and even add CSS styling or custom HTML to the page.

 

Also, make sure to keep the shoppable experience rolling by promoting key products and promotions or just continue telling your brand story.

Omnichannel Tracking.

Your omnichannel solution is great for making sales but could be a disaster for order tracking!

 

We centralize all orders from the website, phone orders, apps, marketplace, POS, OMS, and WMS to create one seamless experience.

 

Your customers will always have one reliable portal to check their order regardless of where they buy it from.

Schedule a Demo.