• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Realtime order and shipment visibility

With our shipment tracking solution, you can take control of your shipping experience and stay ahead of the competition. Get real-time data on orders and deliveries from over 1000 carriers so that you can anticipate problems before they occur. Whether you’re shipping via Parcel, LTL or same-day delivery.

WeSupply Real Time Journey Dashboard
Realtime reporting and visibility of all your orders and shipments

Realtime reporting and visibility of all your orders and shipments

Improve your customer experience with real-time shipping status updates, and avoid potential chargebacks, customer complaints, and negative reviews.

✅ Search / Filter / Export
✅ Integration with 1000+ carriers
✅ Realtime update of shipping statuses

Spot Delayed Shipments

Stay on top of your shipping, and avoid any potential customer frustration. If there are delivery delays, let your customers know so they aren’t left wondering where their order is.

 

✅ Identify delayed shipments
✅ Reduce WISMO tickets
✅ Increase customer satisfaction
✅ Reduce the amount of time you spend handling customer inquiries.

Contact Customers Delay Bad Weather
Identify Stalled Shipments and Sending Notifications

Detect stalled shipments

Since many shipments can become stuck at carrier warehouses for an extensive amount of time, it’s crucial to have a team that is aware of the situation and capable of contacting either the customer or carrier. By doing so, you’re ensuring a positive customer experience.

✅ Avoid negative reviews
✅ Transform shipment delays into educational moments

Resolve Undeliverable shipments and attemplts before it's too late

If undeliverable shipments happen, it’s important to take care of them in a timely manner. The longer an undeliverable shipment sits, the greater the chance it will be returned to sender — which can add significant delays.

Instead, reach out to the carrier and customer as soon as possible to make sure the shipment is delivered successfully.

✅ Identify undelivererable shipments
✅ Easily reach out to customers in bulk
✅ Solve Failed Delivery Attempt

Contact Customers regarding Undeliverable Shipment
automated SMS attentive

Take proactive actions on shipment issues such as Return to Senders

Stay on top of Return to Sender shipments. If necessary, have your team generate a new shipping label and send the package out again.

✅ Avoid customer frustrations and canceled orders
✅ Protect your profits
✅ Be Proactive

 

Resolve Lost or Stolen Packages

Customers submit lost or stolen package claims directly within the branded tracking page and a simple management solution for your customer support team helps quickly find a resolution.

✅ Eliminate the pain of long resolution
✅ Peace of mind for your customers
✅ Live status updates and quick re-ship

Resolve Lost or Stolen Packages
Multi-Shipment Support

Multi-Shipment Support

Even if orders are split into multiple shipments, you can still stay on top of things with proactive and personalized consumer updates.

✅ Shipment updates from all your dropshippers
✅ Identify unfulfilled orders by shipper
✅ Communicate with the customer what’s included in each shipment

See the status of your shipments, all in one view.

WeSupply gives you a complete overview of your shipment’s status at every step of the journey, from purchase to return. This way, you can be confident that your team is always aware of the current status of all shipments and working together to give customers the best possible experience.

 

✅ Easy to use interface for a complete view of all current and past shipments
✅ Automated updates keep your team informed on the status of every shipment
✅ Customizable workflows so you can optimize your process
✅ Powerful tracking and reporting features to help identify potential issues early on

 

status of shipments
communication at scale

Customer Communication at Scale

Pre-Order updates? Issues with Backorders? No Problem! With our notifications system, you can keep customers updated on the status of their orders without having to individually contact them. You can also send messages to multiple customers at once if there is a common issue affecting their orders.

 

✅ Send Custom order and shipment updates to multiple customers at once
✅ Automatically included order information in your update message
✅ Increase operational efficiencies
✅ No more 1:1 emails sent manually to customers explaining the problem