WeSupply vs.
Aftership

WeSupply Labs is the best all-in-one e-commerce post-purchase solution for merchants who want to provide an effortless customer experience when selling online.

• Improve Conversion by showing Estimated Delivery Dates

• Generate Sales & Reduce WISMO via Proactive Shipping Notifications

• Save Time and Money with Self Service Returns

• Build Customer Loyalty with In-Store and Curbside Pickup

• Improve Customer Experience with a Unified In-Store and Online Experience

 

What features make WeSupply better than Aftership?

WeSupply is the all-in-one post purchase solution that increases conversion rate, minimizes support tickets, & improves CX through self-service & proactive notifications: Order Tracking, Returns Center, Estimated Delivery Date, Curbside Pickup, In Store Pickup & Store Locator.

Order Tracking, Email & SMS Notification – Track shipments & returns in one place.

Simply show estimated delivery times, tracking information, and shipment updates to set realistic expectations and mitigate anxiety.

Learn about Order Tracking

Estimate Delivery Date EDD – Set clear shipping expectations from the beginning.

Convert and Drive Revenue. A Solution for the Shipping Anxiety.

Learn about Estimate Delivery Date

Branded Tracking Page – Drive more revenue and improve your post-purchase experience.

Engage customers and reduce support calls with branded order and return tracking pages.

Learn about Branded Tracking Page

Returns Center – Reduce friction with our ffortless self-service return center.

Manage Returns, Refunds and Product Exchanges with WeSupply Order Management

Learn about Returns Center

In Store Pickup & Curbside Pickup – One place for all in-store and online orders.

Connect to your Ecommerce, ERP and POS to enable Seamless, Automated Communication for: and complete the experience with Buy in Store Return Online and Digital Receipts.

Learn about In Store Pickup & Curbside Pickup

Store Locator – Drive traffic to your brick-and-mortar stores.

Our Store Locator Page drives foot traffic into store locations by giving them visibility online.

Learn about Store Locator

Logistics Analytics – A solution that you can measure.

Our dashboard shows your in real time the status of all your shipments, returns, and more.

Learn about Logistics Analytics

Why choose WeSupply over Aftership?

Award Winning Analytics with Magento BI.

With over 50 retail locations, KicksUSA is one of the largest retailers of urban footwear and apparel on the East Coast of the United States. Using data powered by WeSupply through Magento Business Intelligence, KicksUSA achieved a 60% sales growth and received the "2017 Impact Awards - Rising above the noise" for Analytics and Measurement.

Sustainable Commerce.

We reduce the environmental impact of your store by planting trees with drones and installing trash collectors on rivers around the world.
Our mission is powered by the data collected through our customer support automation platform.

Certified B Corporation Pending

Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
At WeSupply, we measure and manage all our social and environmental performance with the best tools available and we're adopting the legal framework early to protect mission and brand equity from the beginning.

WeSupply Partner Program

Improve the Post Purchase Customer Experience of your clients!
Our partner program is designed to provide special benefits to our partners.

The Most Complex Self-Service Return Center.

Friction-free returns experience is a key part of the overall shopping experience, and creates new revenue opportunities.

24/7 Client Support

Explore our knowledgebase with the Help Center, talk to us on Live Chat, get in touch with us through Email Support, read our FAQ, connect with us on Social Media, discover our Video Tutorials or book the Onboarding Call.
Any way you choose, get the most out of our amazing Client Support!

Integrates well with tools you use

100+ Carriers and Platforms.

All major shipping carriers supported

Over 100+ additional couriers around the world via EasyPost & Shippo

UPS
USPS
FedEx
DHL
Canada Post
Shippo
easypost

Trusted by our customers

Brands who use WeSupply increase conversion, loyalty, reduce cost, and create new revenue.

Flexible solution, showing all shipments & returns in a smart dashboard. Having this work for us has saved us so much time since we no longer have to spend time responding to inquiries about packages in transit or delayed.

- B&C Jewellery

Easy install, nice way to keep your costomers notified about the shipment status, partial shipment notifications. We included some nice upsell blocks in the shoipment status notification and managed to generate more sales. Great tool . Make sure your store is in live mode and not dev mode in order to use it.

- Star Fashion USA

Helped us significantly decrease customer support tickets. We are also processing Returns & RMA via wesupply.

- Electronics Miami

  • $0.03/shipment

    Grow

  • from /month
  • 2,500

    25,000

    shipments per month

    • Proactive Email Notifications Get ahead of your customers before they reach out! Send proactively order status notifications when the shipment is shippend, on it's way, out for delivery or even delivered.
    • Branded Tracking & Returns Page By giving customers proactive information and control over the tracking process, you create an effortless experience. Chasing down information and relying on third party websites to track orders is a key friction point that shoppers shouldn’t have to go through.
    • Post Purchase Marketing Get your customers back to your store and Drive More Revenue by sowcasing your customers promotional banners, new product collection or sale products.
    • Customer Feedback (NPS, CSAT) How are your customers feeling? What areas do you need to improve? We make it easy to find out. Whether you’re using Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES) as your benchmark, we’ve got you covered. Track bad ratings or comments back to the original package and shipping location to get ahead of your issues.
    • Logistics Analytics. No experience can be optimized without the appropriate data! Our easy to understand dashboard quickly lets you pinpoint areas of friction in the post purchase process. This includes an individual analysis of courier service performance, and each shipping location. It also features an instant snapshot of all your shipment statuses in real time. Now you know exactly where to focus your efforts in optimizing the experience!
    • Zendesk Integration Don’t send your customer service representatives into the field without the proper tools. Equip them to handle anything! Our Zendesk app puts fully updated order, shipment, tracking, and delivery time information at their fingertips. This enables them to quickly and efficiently help customers through any issue.
    • Proactive Order Delay Notifications Get ahread of known problems befor your customer reaches out! Alert your customers regarding delayed packages and provide updated estimated delivery date.
    • Estimated Delivery Date (Add-on) Eliminate shipping anxiety and improve your conversion rate. Deliver an Amazon like experience by configuring complex rules based on products, attributes, holidays and cut-off times.
    • Returns (Add-on) Smart Return Rules, offers the ability to customize the return policy based on a category, attribute, or individual item level. Self Service Returns Center. 92% of Consumers will buy again if product return process is easy.
    • SMS Notifications (Add-on) With 98% open rate SMS is read within 3 seconds after received. - Adobe SMS notifications such as "Shipment Delivered at Doorstep" is the No. 1 improvement you can make to decrease Lost and Stolen Packages!
  • Enterprise

  • Custom

    25,000+ shipments per month

    • Contains Everything from Grow plus:
    • Unlimited Users Invite your entire team to help process returns, exchanges, analyze data or respond to customers.
    • Dedicated Support Specialist To put it simply, we give our enterprise customers priority for any support-related issue. You'll have direct access to a single support team member who will drop everything and handle any of the following:
      - One-on-one phone support (during normal business hours) to troubleshoot any technical issues
      - New feature training (when applicable)
      - New feature requests
      - 30 and/or 60 day checkups to ensure high-level utilization
    • ERP Integration Connect WeSupply to your ERP system (or WMS, POS, OMS) to synchronize data in realtime. Send order update from your EOM and update returns back into all your systems.
    • BI Integration Our Analytics API provides all the data from our platform to be easily digested by your Business Intelligence platform.
    • Refund to Store Credit and Gift Card Giving a refund in the form of store credit or gift card works perfectly for the customer who wants instant satisfaction. It works out pretty well for you too, because you know the money is coming right back.
      - Fastest turnaround time for customer.
      - Instant refund.
      - Gift card generator keeps customers shopping with you. So the money stays in your account!
    • Buy Online Pickup in Store Tracking Automatically Manage Store Pickup Notifications. We will notify your customers via SMS and Email as soon as the order is ready to be picked up. Detailed instructions will include pickup location, directions and instructions. The customer will just simply head to the guest service and verify a one time PIN code for pickup.
    • Omnichannel Order Tracking & Lookup Improved Customer Experience and Operational Cost Savings – We bring all orders regardless that it’s placed online or in-store in one centralized location, this will help your customers and store associates decrease the proof of purchase issues.
    • Analytics Export Export all notification, returns and fedback data, then analyze it in your favorite tool.
    • Multi Warehouse Returns Optimize to return the right product to the closest warehouse. This will save you and your customer time as well as money from the cost of postage.
    • Digital Receipts (Add-on) Connect Seamlessly the digital-to-physical commerce experiences by offering E-Receipts for your In-Store purchases and unifying all orders.
    • Curbside Pickup (Add-on) Automate Curbside Pickup Communications – Manage automatically all your curbside pickup notifications by offering clear instructions of when the products are ready for pickup and when the customer arrives at the store.
    • Advance Upsell (coming soon)
    • Voice Assistant Integration (coming soon)
    • Chatbot Integration (coming soon)

FAQs

Can I send notifications from my company email address?
Do I have analytics that shows how many customers view the Branded Tracking Page and what is the revenue generated?
Do you support split-shipments?
We have multiple return policies for multiple product categories, can we setup multiple return rules?
Do I have Analytics for the Post Purchase Notifications?

Schedule a Demo.