Return Metrics & KPIs

Total number of Return Requests Received

The average number of items returned per request.

The total value of all return requests.

The total number of items returned from all requests.

The total value of refunded items.

The total number of refunded items.

The number of days it takes your customer to initiate a return request after they receive a product.

The number of days it takes your team to process a return after they receive a product.

The number of days it takes from the moment the customer requests a return until your team processes the refund.

The total number of returns grouped by status.

This report gives you a good understanding of the entire flow:

  • how many returns need to be approved
  • how many returns need to be processed
  • how many returns got shipped back
  • how many returns are arriving today back at the warehouse
  • how many need to be received, Quality Checked
  • how many returns need to be refunded


Based on this report you can schedule the right amount of workforce to the right task.


We are reporting based on Return Status, Total #, Total %, and $ Value

The total number of returns grouped by the return reasons you have setup in your account.

This report gives you a good understanding of why your customers are returning their products:

Ex:

  • too small
  • too big
  • changed my mind
  • ordered multiple sizes
  • etc.


We are reporting based on Return Reason, Total #, Total %, and $ Value

The total number of returns grouped by the return disposition.

This report gives you a good understanding of which disposition is most used:

Ex:

  • Return to Web Warehouse
  • Return to Sender
  • Return to Dropshipper
  • Return to Store
  • Return to Recycling Facility
  • Return to Repair Center
  • Return to Donation Center
    etc.

 

We are reporting based on Return Dispositions, Total #, Total %, and $ Value